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Online Bill Pay? (Patient Portal: Kryptiq)

CPS, C-EMR, PM

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[email protected]

(@talontlcdoctors-com)

Posts: 86

Estimable Member

Topic starter

We are about to go live with our new Patient Portal (via Kryptiq). Apparently it does not come "out of the box" with Online Bill Pay enabled or even installed. Our trainer (not with Kryptiq) mentioned that Kryptiq has this available but it isn't perfect, at least that he noticed on installs he assisted with in the past.

Does anyone here have any feedback/experience with Kryptiq's solution? Things to be aware of or watch out for?

Has anyone out there used a third-party vendor for this?

Thanks, chuggers!

Posted : January 8, 2015 7:44 am

kjroberts

(@kjroberts)

Posts: 13

Eminent Member

We have our kick-off call for Kryptiq bill pay this week. I can update you when we get up and running.

Posted : January 8, 2015 7:55 am

hrmccormack

(@hrmccormack)

Posts: 1

New Member

I worked with Kryptiq Portal in the past. We did not use a third party vendor for the on-line Bill pay portion. We set it up for bill payment to be sent as a secure message to a delegate desktop to receive the payment information. In our case it went to our patient financial group who processed the payment and sent them a receipt. the downside was there was not a way for them to automatically see a receipt. They delegate sent an email back of confirmation of receipt and that their payment had been posted.

I'm curious to see how the third party vendor works. My experience in the past is that it is the interfaces with Kryptiq are buggy.

Hope this helps.

Heather R McCormack

EMR Implementation and Training Specialist

[email protected]

Posted : January 8, 2015 9:29 am

[email protected]

(@talontlcdoctors-com)

Posts: 86

Estimable Member

Topic starter

Thanks, @kjroberts. Please do let me know how it goes!

Thanks, Heather! Your experience story does help.

Can anyone recommend a third-party integration for Online Bill Pay?

Posted : January 8, 2015 2:53 pm

[email protected]

(@talontlcdoctors-com)

Posts: 86

Estimable Member

Topic starter

How did your implementation of bill pay go?

Posted : November 16, 2015 1:45 pm

nboman

(@nboman)

Posts: 4

New Member

Our practice used the built-in Bill Pay offered through Kryptiq with the same workflow you used. However during a PCI compliance self-audit we discovered the built-in Bill Pay is not compliant. We had to remove the Bill Pay from the portal, then scrub as much of the stored CC information out of the portal database as we could. GE released a memo about this: PCI Compliance Notice

I contacted Kryptiq to see what options they provide that are PCI compliant, and they reported that they no longer offer any Bill Pay options, and referred me to Professional Office Services, Inc. We are demoing their product next week.

Does anyone else have any suggestions for a third party, PCI compliant, online bill pay that integrates into SMPP?

Posted : January 13, 2016 7:15 am

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