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Orders after 12.3 upgrade

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Maribel

(@maribel)

Posts: 65

Estimable Member

Topic starter

I was wondering if anyone is experiencing same situation with orders after 12.3 upgrade; One our providers seems to keep getting kicked out while putting in orders for a patient. Not sure why this is happening but it started after upgrade.

Posted : November 7, 2018 6:35 am

Linda

(@linda)

Posts: 2

New Member

Yes, we are experiencing the same issue with one of our providers and have a ticket open with Virence (#02685935). I'm happy to let you know when we find a resolution.

Linda

Posted : November 12, 2018 4:00 am

lic08

(@lic08)

Posts: 286

Reputable Member

would like to know the resolution as well.

Posted : November 12, 2018 5:40 am

Maribel

(@maribel)

Posts: 65

Estimable Member

Topic starter

I ended up opening a ticket with Quatris below is the response received:

ISSUE: While e-prescribing, an error message pops up and CPS will freeze and user will get kicked out

ERROR: Error occurred in class, method MLFormData::act - action = IDOK

NOTE: This issue is random but frequent; although, seems to occur when the user has multiple windows open

WORK-AROUND: Recommend provider set IE cache to clear after session and limit the amount of windows open. Issue may also require a Windows profile rebuild if frequent with one user after limiting windows open.

ACTION: Added client to SPR 40956 via

Posted : November 12, 2018 8:26 am

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