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Orders going to Alerts/Flags in Patietns Charts

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

We are in CPS 12.0.10. When a user places an order or a referral the order prints, but the order description also gets sent to the patients alerts and flags in the chart. We use this area for positive MRSA patients and pain med contract patients. When an order is placed the important flags get pushed to the bottom of the list, making it a patient safety concern.

Is there a way to turn this off. GE has no idea what I am talking about.

I can not attach a screen shot for some reason. Any help that you have regarding this would be great.

Thank you,

Katie Kopp

Posted : January 26, 2016 8:43 am

DVI1501

(@dvi1501)

Posts: 80

Trusted Member

"Admin Hold" orders create the flag, and the flag goes to the order administrator. Try setting the order disposition to "In Process" under your codes settings. In Process shouldn't create a flag. It will instead Print. There is a section under each location of care where you can turn "in Process" orders to not associate to a .rpt, thus stopping them from printing. Its all or nothing though, and can get messy quickly.

Posted : January 26, 2016 9:06 am

kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

None of the orders that are showing up in the patients alerts and flags are set to Admin Hold. All are set to in-process and print once the order is signed.

Posted : January 26, 2016 9:12 am

cecild

(@cecild)

Posts: 314

Reputable Member

Check under charts and order defaults in administration. It sounds like you have a order administrator setup for each location. We only use this for referrals, so that our referral clerks get a flag when one is entered.

Posted : January 26, 2016 10:08 am

kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

I removed all order administrators from GE and made them inactive. Orders are still going to the Alerts and Flags in patients charts when an order has been placed. Please Help!!!

Posted : February 12, 2016 9:18 am

cecild

(@cecild)

Posts: 314

Reputable Member

That is the only area I know to check. Is it all orders or just certain ones? And is it all categories ie tests, services, and referral? And if you open the flag who is in the from and to field?

Posted : February 12, 2016 9:55 am

kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

They are both referrals and tests that I am seeing. The flags are from the doctor who placed the order and its going to RPG Referral who we had as our order administrator. I have removed RPG Referrals from GE entirely. I am confused how these are still being sent.

Posted : February 12, 2016 10:41 am

cecild

(@cecild)

Posts: 314

Reputable Member

Did you go under each location under referrals and test and ensure the Order Administrator field is blank. I don't know if removing the user removed it from orders setup.

Posted : February 12, 2016 10:51 am

kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

Order administrator is blank under each location of care....I am at a loss on how these are still showing up.

Posted : February 12, 2016 11:24 am

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