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Past Appointments Deleted

CPS, C-EMR, PM

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Anonymous

(@Anonymous)

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Topic starter

In EMR 9.5, some providers' past appointments are not showing up. I have looked through all Settings and Prefernces etc but do not see any options etc. Any ideas?

Posted : June 6, 2014 2:12 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Where and how are you looking for them?

For instance:

(1) With a Crystal Report, or other inquiry

(2) While in a patient record, clicking for appts then the view appts button

(3) Other...

And, from where do the appt records come from? A separate scheduling program?

Posted : June 6, 2014 3:31 am

Anonymous

(@Anonymous)

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Topic starter

Hi Joseph,

Looking for them in EMR under the Appts tab. The appts in EMR 9.5 flow in from Group Management.

Posted : June 6, 2014 3:48 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Do you have the ability to build a Crystal Reports query, and verify?

Probably try the RPTAPPT table first.

Also, in the EMR, make sure the checkboxes are set for all four types of appts - scheduled, canceled, no show, completed.

There are other things that could also possibly be part of this - do you use multiple location codes, do you have anything configured confidential, etc...

Posted : June 6, 2014 4:01 am

Anonymous

(@Anonymous)

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Topic starter

There are only two checkboxes in EMR: No Show and Inactive patients....I looked for these checkboxes or any options that showed completed appts etc. Nothing. No need to use Crystal because I already see those missing appts in GE Group Management, so they do exist. Just not showing in EMR. Thanks Joseph.

Posted : June 6, 2014 4:04 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

Try going into the System Setup area.

Go - Setup - Preferences

then choose the user name

Click on the Appointments folder (top choice, I think)

Then click on default view.

In there, you will see two boxes:

show canceled appts

show no show appts

Make sure those are both checked.

Posted : June 6, 2014 4:36 am

Anonymous

(@Anonymous)

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Topic starter

Yes I did that. Even thoug, the missing appts are neither canceled nor no show. They were completed.

Posted : June 6, 2014 4:40 am

joeg1962

(@joeg1962)

Posts: 843

Noble Member

There are other things that could also possibly be part of this – do you use multiple location codes, do you have anything configured confidential, etc…

Posted : June 6, 2014 4:43 am

bronwynr

(@bronwynr)

Posts: 2

New Member

Long shot, but is the problem that you cannot view past appointments in the schedule module?

Posted : July 10, 2014 7:18 am

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