Notifications
Clear all
Topic starter
In EMR 9.5, some providers' past appointments are not showing up. I have looked through all Settings and Prefernces etc but do not see any options etc. Any ideas?
Posted : June 6, 2014 2:12 am
Where and how are you looking for them?
For instance:
(1) With a Crystal Report, or other inquiry
(2) While in a patient record, clicking for appts then the view appts button
(3) Other...
And, from where do the appt records come from? A separate scheduling program?
Posted : June 6, 2014 3:31 am
Topic starter
Hi Joseph,
Looking for them in EMR under the Appts tab. The appts in EMR 9.5 flow in from Group Management.
Posted : June 6, 2014 3:48 am
Do you have the ability to build a Crystal Reports query, and verify?
Probably try the RPTAPPT table first.
Also, in the EMR, make sure the checkboxes are set for all four types of appts - scheduled, canceled, no show, completed.
There are other things that could also possibly be part of this - do you use multiple location codes, do you have anything configured confidential, etc...
Posted : June 6, 2014 4:01 am
Topic starter
There are only two checkboxes in EMR: No Show and Inactive patients....I looked for these checkboxes or any options that showed completed appts etc. Nothing. No need to use Crystal because I already see those missing appts in GE Group Management, so they do exist. Just not showing in EMR. Thanks Joseph.
Posted : June 6, 2014 4:04 am
Try going into the System Setup area.
Go - Setup - Preferences
then choose the user name
Click on the Appointments folder (top choice, I think)
Then click on default view.
In there, you will see two boxes:
show canceled appts
show no show appts
Make sure those are both checked.
Posted : June 6, 2014 4:36 am
Topic starter
Yes I did that. Even thoug, the missing appts are neither canceled nor no show. They were completed.
Posted : June 6, 2014 4:40 am
There are other things that could also possibly be part of this – do you use multiple location codes, do you have anything configured confidential, etc…
Posted : June 6, 2014 4:43 am
Long shot, but is the problem that you cannot view past appointments in the schedule module?
Posted : July 10, 2014 7:18 am
