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Patient Reg Contacts Problem

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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mbickford@watervillepediatrics...

(@mbickfordwatervillepediatrics-com)

Posts: 4

Active Member

Topic starter

One of our users added a professional contact in CEMR. Somehow the new contact has been attached to more than 12000 patient charts. When we try to remove that contact we receive a message stating that the contact cannot be removed and that we would need to remove the contact from EACH patient registration individually.

Does anyone know how this happens (so we don't do it again) and how to remove the offending contact without having to manually remove it from every patient's registration? Many thanks!

Posted : November 30, 2017 4:58 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Your user did not add a contact. He/she changed an existing contact. It is easy to make the mistake.

Posted : November 30, 2017 5:40 am

dduschel

(@dduschel)

Posts: 207

Reputable Member

This can and does happen with Pharmacies all too easily. If you are unsure what the contact used to be, I would change it again to something like contact unknown... I suppose there is somewhere that this information is stored in the tables I am just not sure where it is. If it were a pharmacy you could go to your ESM and view what that pharmacy is linked to, it will show you in the information window them you can change it back to the correct pharmacy.

Posted : November 30, 2017 5:45 am

smercier

(@smercier)

Posts: 11

Active Member

We have this issue with pharmacies. When changing something in Contacts, you have to Remove an then click New. Unfortunately, the Change button which seems like an obvious choice to make a change, changes it for every other patient with that same contact. We have the issue with pharmacies and I have asked in this forum before how others deal with this. It is too easy of an error to make and creates a lot of issues. The resolution is to use the change option instead of Remove and Add, as you want to make the change for everyone who was impacted, to correct the issue.

Posted : December 1, 2017 2:37 am

aboyer

(@aboyer)

Posts: 20

Eminent Member

If you're really stuck, you can create a "DO NOT USE" contact and merge the other one into it.

Posted : December 6, 2017 10:18 am

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