Notifications
Clear all
Topic starter
Currently when the patient pays a co-pay, their account will reflect a $-15.00 charge for example.
When the charges for the office visit are posted and the bill/statement goes out. The $-15.00 shows up under Patient Balance. This is very confusing for our patients. Is there a way to keep this information from showing up? I am starting here, not sure if this is changed within GE or the company that handles our statements.
Posted : April 7, 2016 6:28 am
After you post the charges you should transfer $15 from insurance to patient so that the patient balance is $0.
Posted : April 10, 2016 4:09 pm
