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We are currently on CPS 12.0.12 and since we started using an EMR some 15 years ago we have yet to find a comfortable workflow for capturing patient photos for the EMR. The little webcams we have (mostly designed to sit on a monitor or desktop) are awkward to hold and balance for staff to mess with during busy office days. Pictures are often of poor quality, bad lighting, to far away. or cut off. Since patients and counter types in our 5 different offices require that the front staff hold the camera at the patients head level most of our photos look like they didn't even bother to view if it was decent. I can't get on there case until I can fine a camera/workflow combination that allows them to take good photo in seconds without having to mess with the camera. Does anyone out there in EMR land have any suggestions or have come up with a solution that works for you or have you abandoned patient photos all together in frustration? Thanks for any feedback.
Posted : September 19, 2016 11:16 am
We actually have pseudo abandoned the patient photo idea. We still have cameras but don't utilize them often. We refer to the patient's picture ID. We get it anyway and it serves dual purposes. Unfortunately, it doesn't show up on that handy little box on the EHR chart and we have to search through registration but we have the picture.
Posted : September 19, 2016 11:22 am
Our staff scan the ID to a file, then crop the ID photo and import it as the patient picture in addition to attaching the scanned ID to the registration. I've seen the workflow but it's been awhile.
Posted : September 19, 2016 11:33 am
The best solution I've seen is in a practice that dedicated a small space with tripod mounted camera, blank background, and extra lighting.
Posted : September 19, 2016 11:48 am
We use the Sunpack 2003 Pocket table tripod to hold our webcam's and this seems to work well.
Posted : September 20, 2016 2:10 am
We did a neat thing once, we mounted a PoE IP camera on wall next to check-in. That lets you fancy it up, hide the cable.
Then went to that camera's IP website and used Windows 7 snipping tool, to grab the photo and paste it into CPS
Posted : September 20, 2016 4:25 am
We have recently started capturing patient pictures and have not rolled it out to all of our locations yet, but the process is:
Our front desk people scan in the driver's license/state ID and then use SnagIt (picture tool) to crop the photo from the ID and copy it onto the clipboard and then use the clipboard option in the registration photo window.
Posted : September 21, 2016 7:54 am
We are using a product from Inuvio (Previously ICS).
It scans the card and populates the demographics. Also grabs the photo from the drivers license.
No need to take pictures.
Posted : September 28, 2016 7:44 am
When patient appointment reminders go out in the portal, we request that they upload a current photo of their child through their patient portal account. We have EZAccess patient portal.
Posted : October 7, 2016 8:50 am
