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We have some patients that are moving to payment delinquency like normal but we find a couple here and there that the account didn’t roll into the collection module like it is supposed to. Just some background: we add payment plans into a patient’s registration per their request. Once in there, the patient’s account is supposed to automatically roll into the collection module if they don’t pay by their specified due date. We then wok the collection module and follow up with the patient.
This not working right makes be worried because we depend heavily on the collection module now that we have it and it makes me nervous that it make be doing funny things. I have tons of patient in there so we may not notice if 100 patients have an error. We just have to fix them as we find them.
GE told us that this is a "known defect". Has anyone else encountered this error? What have you tried to do to fix it?
Posted : February 26, 2013 7:49 am
