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We are running Centricity 9.8.11. We have an issue where the workstation printer is set to the printer that can print normal documents. In Centricity under Options - Printers we have prescriptions set to a pharmacy printer that has prescription paper in it. For most users this works fine, for a small handful of users when they go to print a prescription it prints to the defualt printer and overrides the Centricity option setting to print to the pharmacy printer. Wanted to see if there were any other users with this issue and if there was a work around?
Thanks
Greg
Posted : November 2, 2016 4:52 am
Do you have all the boxes checked within EMR? We have found that if you do not have all the boxes checked it will default back.
Posted : November 2, 2016 5:12 am
Are the printers Citrix/Ts redirected printers? Are there any strange characters in the printer name? Do the printers still exist on the PC?
Posted : November 2, 2016 6:53 am
