Cross asking here and on the GE portal but wanted to see if anyone knows what these errors mean? We are up and running with EPCS and now have new errors that we haven't seen previously- just trying to understand what we are doing wrong so we can stop users from repeating:
900 PTT patient place name is invalid
900 UIH prescription number is invalid.
700 patientMiddle different: (side bar: why does the patient's middle name matter in a refill?)
700 patientAddress2 different (same thought as above- never mattered until EPCS)
And as an FYI so far- here is what we are seeing that we know about and have shared with our nurses and providers-- if we seem incorrect with these or you all know something different, please chime in - please don't take these as truth, it is just what we have gathered over the last month or so.
Some of the flags you may see:
1. 700 MedDose Errors – this is a bug related to having the same medication listed in the med list twice. The recommendation is to choose the most recent medication to refill. This should not occur if the same med is listed with two different doses. This will continued to be monitored
2. 700 Address Errors – this occurs if the patient’s address is extremely long in registration. Update address if appropriate or process a paper prescription
3. 700 Pubtime Different – this is a bug and will be fixed in a future release. Resend rx, if it fails the second time, then do paper
4. 700 Med Directions different – this occurs when a prescription should be denied because of a dosing change, sig change or replacing with a generic medication. In this instance, you would deny the pharmacy request and build a new prescription to follow rather than attempting to change current Rx request
5. 900 PVD reference invalid – typically when too many refills are attempted on a scheduled drug or multiple prescriptions are attempted on same drug
6. 900 Effective Date should not be prior to written – the prescription will need to be built the same day as the earliest fill day for EPCS drugs.
7. 900 Unable to handle, Please contact your Administrator – this is a problem with the pharmacy, our support team will need to remap the pharmacy Inform support to fix the pharmacy and then you can try again electronically. Time sensitive prescriptions can be done on paper
Posted : June 1, 2018 7:27 am
