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Printers changing

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

Has anyone else had issues with printer preferences randomly changing? We have our nurses and providers set up to print to specific printers based on their workstation location. I get regular calls from our nurses that their documents are printing on a printer in a different workstation area. Most of our nurses don't know/ remember how to set their printer options so I am doubtful that they are accidentally changing their preferences themselves. Last week I had a nurse call because nothing was printing for her. When I checked her options in GE everything was set to print to our OB-GYN printer, which is in a completely different area of the clinic then the Family Practice side she works on. She has never worked over in OB-GYN so I know she would not have set her printers to that station even if she knew how. It is getting very frustrating for myself and the staff as we are constantly having to set their preferences.

Help please!!

Posted : October 26, 2015 10:04 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

This sound a lot likely to a problem i had when i was using RDS 2008.

it is the nature of the beast unless you want to use and 3rd party printer management tool.

Posted : October 26, 2015 10:40 am

glamontagne

(@glamontagne)

Posts: 89

Estimable Member

There's a line that you need to edit in the emr.ini file on your terminal servers. Navigate to c:program files (x86)\Centricity Practice Solutions\Client to find the file. Open it with a text editor. Go down to the line UseClientName=FALSE and change it to UseClientName=TRUE. This will let your settings hold on the terminal server. I hope this helps.

Posted : October 26, 2015 11:01 am

bruins1986

(@bruins1986)

Posts: 233

Reputable Member

The post from glamontagne has fixed this for us in the past. When you upgrade this gets overridden so if you are just noticing it I would suspect you just upgraded? Or at least recently?

Posted : October 27, 2015 3:02 am

rwilliams

(@rwilliams)

Posts: 454

Honorable Member

We had all kinds of problems with printing when we went live 3 years ago because we did not understand how printers were setup.

First and foremost in either environment you 100% need to set UseClientName=TRUE in your cfw.ini. If you do not set this, you will be setting printers based on which citrix server they are logged into.

If you have a windows default printer and you do not select a different printer within Centricity, it will use the windows printer. If you do select a printer setting from Options ->Select Printers, It will put a row into the database in the table PRINTERS with the workstation name, printer name and a column named PAID which is a reference to which type of document should be printed there. (for example prescriptions print to the printer where PAID=10)

If you look through this table and you see workstations that look like "ICA-TCP#3" or "RDP-Tcp#4" or something similar, you have useclientname set wrong in the ini file. You should only see names of actual PCs in the workstation column.

Similarly, if you use Citrix or TS printer redirection and you see your printer name in the table followed by "(redirected)" or "session" or something like that and you are on Citrix, there is a citrix policy that will enable legacy printer names which uses the clientname to set the name of the printer instead of the session number.

Have a look through that table and see what printers are set to on the workstations in question.

Posted : October 27, 2015 12:08 pm

jessicaw

(@jessicaw)

Posts: 434

Prominent Member

Topic starter

When UseClientName=TRUE where are the printer preferences saved? Are they saved to the local client folder or to the SQL database?

Posted : October 28, 2015 7:56 am

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