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We use Citrix for all of our users to connect to Centricity, so all thin clients. On occasion we have to delete a user's profile on the share that hosts all of the Citrix profiles, or usually after a large Centricity upgrade, we have to delete everyone's user profile from the Citrix share. These user profiles contain the default printers for Centricity, for such things like the auto-prints of things. So every time we have to delete a user's Citrix profile, they have to go through the whole process of selecting a default printer again, which after an upgrade can be problematic as most of our users cannot remember how to do this.
Is there a way to keep these printer settings when deleting the Citrix user profiles?
This is not the Options -> Printers within Centricity, but rather affects things like the auto-printing of Orders when the Chart Note is signed, with the option to sign Clinical List changes selected.
Posted : January 4, 2016 11:29 am
We are terminal servers and have the same issue. Printers jump around so much it is crazy.
Posted : January 4, 2016 12:29 pm
We also see this "Jumping Printers" issue with CEMR 9.8.11_3 in thin client.
Carol, did you open an SR with GE for this? We have SR#1-857058749 open. If you also have an SR, then perhaps whoever is working your ticket at GE should consult with the engineers working on ours?
Posted : March 8, 2016 5:24 am
It might be worth investing in a UEM solution which improves printing and profile management in Citrix. http://www.brianmadden.com/blogs/rubenspruijt/archive/2012/01/23/user-environment-management-smackdown-head-to-head-analysis-of-appsense-citrix-immidio-liquidware-labs-microsoft-quest-res-scense-tricerat-unidesk-and-vuem.aspx
Posted : March 29, 2016 10:57 am
