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Random schedule freezing in 12.0.8

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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JBell

(@jbell)

Posts: 285

Honorable Member

Topic starter

We have a group who recently went on 12.0.8 and they have a handful of users randomly experiencing schedule freezing issues. The user will be in the schedule module viewing a schedule of providers and be unable to click or do anything. They can move to other parts of the program, for example chart and they can open another schedule window and view it just fine. They are just unable to work in or close the frozen schedule.

Has anyone else experienced this?

Thank you!

Posted : August 11, 2015 10:10 am

jessicaw

(@jessicaw)

Posts: 434

Prominent Member

We are now having the same issue on 12.0.10 with one user. We have reloaded her computer and added RAM. We are running out of ideas and are now convinced it has to be something to do with her user profile in GE.

Did you have any luck finding a resolution to this issue?

Posted : June 22, 2016 4:07 am

SLHV

(@slhv)

Posts: 478

Honorable Member

Here are some notes I have from past troubleshooting. It may or may not resolve your issue. Both of these issues may be targeted toward terminal servers, but it's worth checking if you're on a fat client anyway.

CPS frequently crashes. Error log reports display-type issues.

The default number of GDI objects available for a process is 10,000. The default can be increased to 20,000 by setting the following registry entry to 20,000 (DWORD): HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Windows\GDIProcessHandleQuota

Term server users can't open very many schedules. Too many resources have been selected

http://support.microsoft.com/kb/981013

[HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Session Manager\Memory Management]

SessionPoolSize"=dword:00000030

SessionViewSize"=dword:00000040

Posted : June 22, 2016 4:21 am

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