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I am trying to verify a workflow I just learned about this week and wondered if anyone can confirm.
I was told this week that if we have a refill request electronic from the pharmacy for Provider A, however Provider B is going to refill the medication that Provider B must always do a Denied / New to follow. If Provider B just responds with the refill then Provider A's information (NPI and SPI and DEA) will return to Surescripts with the only update being Provider B's name. There is a mismatch issue at the pharmacy if deny / new to follow is not used.
Needless to say the providers are not happy with this work flow.
It seems to me that if the refill response can update the provider name to Provider B why can't it update the NPI, SPI and DEA also. Or could this be part of the refill request / response workflow that only certain fields will update.
Thoughts?
Posted : January 19, 2018 11:00 am
We haven't upgraded yet, but if I remember correctly, during the webinar concerning RXs, there was mention of a button to switch the provider of the request to a different provider which I believe was to change everything concerning the provider.
Posted : January 22, 2018 2:34 am
