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Schedule Module graphical glitches on Windows 7 only

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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derekhaneman

(@derekhaneman)

Posts: 41

Trusted Member

Topic starter

The problem we keep seeing users will witness screen tearing, ghosting, or gray areas when looking at the schedule. Sometimes hitting F5 to refresh the page will fix the issue (we turned off the automatic refresh of schedules for perf reasons), but in most cases we have to re-install the video drivers. Seems odd that its only on Win7 and not Win XP that these issues come up.

We are running all HP PCs mostly Elite 8000-8400 models with an intel video. We run other apps on the system, such as a PACS and RIS and non of them ever seem to have any issues.

Its an easy fix with re-installing the video drivers, but the users obviously don't like me having to do that every few weeks.

Posted : August 28, 2013 2:25 am

jkratzer

(@jkratzer)

Posts: 138

Estimable Member

Are you using a full install of the client or are you using a remote like Citric or MS Remote Desktop?

Posted : August 28, 2013 3:33 am

derekhaneman

(@derekhaneman)

Posts: 41

Trusted Member

Topic starter

This is happening on the full installs. Our Citrix clients don't have any issues.

To be honest its probably our base OS image/drivers that are causing the issue but wanted to check and make sure others haven't run into trouble around Win7.

Posted : August 29, 2013 12:38 am

jkratzer

(@jkratzer)

Posts: 138

Estimable Member

There was notes in the install guides for version 10.x that stated the video cards needed a certain minimum memory and driver level.

I do not have the exact, but you could downlaod these guides from the GE site.

On Citrix and MS RDP this does not apply since the videp processing is done on the server.

Posted : August 29, 2013 1:05 am

mrnevetz

(@mrnevetz)

Posts: 104

Estimable Member

We are having this same problem on a Windows XP fat client. I installed a fairly nice video card but it didn't make a difference. I have a ticket open right now, but the problem is so intermittent that I can never get together with the GE support rep while it's happening. It is only with one user. At first it was happening once a week, always on tuesday. I thought maybe there were too many resources, but wednesdays have even more and we don't see the problem that day. I also thought about the possibility of one resource being corrupt (this has happened before), but I can't narrow it down. It is still happening every tuesday, but is now happening randomly on other days too. Tuesday is the only day that is consistent.

Posted : August 29, 2013 2:45 am

derekhaneman

(@derekhaneman)

Posts: 41

Trusted Member

Topic starter

mrnevetz said:

We are having this same problem on a Windows XP fat client. I installed a fairly nice video card but it didn't make a difference. I have a ticket open right now, but the problem is so intermittent that I can never get together with the GE support rep while it's happening. It is only with one user. At first it was happening once a week, always on tuesday. I thought maybe there were too many resources, but wednesdays have even more and we don't see the problem that day. I also thought about the possibility of one resource being corrupt (this has happened before), but I can't narrow it down. It is still happening every tuesday, but is now happening randomly on other days too. Tuesday is the only day that is consistent.

Any luck narrowing your issue down? Mine still keeps popping up on Windows 7 only. We can use the same hardware but with a WinXP image on it and it runs fine.

Our hospital is trying to get rid of all the XP boxes out there and when we upgrade to CPS 12 here in a few months XP is not supported. So its going to be real interesting to see how CPS11/12 run on Win 7...maybe its just CPS10.

In our clinic it also seems to be the Front Desk staff that get hit the worst. This could be from sheer volume of patients we are seeing so they are hammering the application all day long. Its pretty consistent that we get reports of it hanging 4-6 times day in the Scheduling module, checking someone in, or trying to scan a document into a chart.

I've also tried changing the Windows theme to the basic theme hoping that might limit the graphical strain on the box but that doesn't make any difference.

Posted : September 30, 2013 8:27 am

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