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Shrinking screens?!?!?

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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suefox51

(@suefox51)

Posts: 113

Estimable Member

Topic starter

Is anyone having the issue of the screen minimizing while documenting in a note? We are running 12.0.5 and one of our docs and her nurse are having this issue

Any thoughts before I submit yet another SR to GE??

Sue

Posted : October 6, 2014 1:09 am

hinks2000

(@hinks2000)

Posts: 50

Trusted Member

We have several users complain of the update screen loosing focus and the main EMR screen is brought to the top They generally have this happen when they are typing in the update window, which made me think it was their palm on the touch pad. I disabled the touch pad and they said it still disappeared. We are on 12.0.3.

Jake

Posted : October 6, 2014 3:53 am

suefox51

(@suefox51)

Posts: 113

Estimable Member

Topic starter

Have you logged an issue with GE on this?

Posted : October 6, 2014 3:59 am

hinks2000

(@hinks2000)

Posts: 50

Trusted Member

Unfortunately we haven't been able to duplicate it. However one of our physicians says it happens after about the 3rd or 4th patient in the morning every day. I've asked her to let me know when this happens so we can call into our VAR to record the issue to submit it to GE.

Posted : October 6, 2014 4:02 am

suefox51

(@suefox51)

Posts: 113

Estimable Member

Topic starter

Thanks - I'm waiting to see what steps will recreate this - the user is unable to tell me, and she won't let me "sit" with her! I cannot recreate in our live or test database!

Posted : October 6, 2014 4:16 am

OSteepy

(@osteepy)

Posts: 12

Active Member

We have had this issue at our practice with Phone Notes. A number of our schedulers are having the problem of entering data into the form. When they go to start typing, the window will shrink and they have to manually resize it back to normal.

Have yet to find a rhyme or reason that it happens, but I have seen it. Cannot reproduce it with accuracy though.

Made an SR for the problem, but GE has no idea how to fix it.

Posted : November 26, 2014 5:22 am

mguest

(@mguest)

Posts: 11

Active Member

Has anyone had this resolved? One of our providers are having this happen to them. Coincidentally, the charts this is happening to have a clinic visit summary created on a note in the chart. Could this be related to the update window minimizing?

Posted : July 23, 2015 11:08 am

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