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Slow Printing with CPS10

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

Topic starter

We have upgraded to cps 10 from emr 2005 and we are experiencing speed issues with printing. When you click the print button for orders, scripts, or superbills it takes on average about 10 seconds for cps to process the job and send to the printer. It happens on fat clients and term server clients, printers with different drivers do the same thing. Even printers installed locally instead of the print server.

GE said they have other customers that have this issue and don't seem to have an answer. Has anyone experienced this and found a way to reduce the time?

Thank you,

Justin Huckaby

Systems Administrator

Carolina Medical Affiliates

1330 Boiling Springs Rd.

Suite 2500

Spartanburg, SC 29303

Desk: 864-529-3425

Cell: 864-316-7239

Fax: 864-529-3100

Posted : May 21, 2012 7:22 am

acantu

(@acantu)

Posts: 722

Prominent Member

you want to make sure you have a PCL5 or 6 driver installed. And use Paths instead of shared network printing.

Posted : May 21, 2012 8:09 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

Topic starter

what do you mean by use paths?

Posted : May 21, 2012 8:18 am

acantu

(@acantu)

Posts: 722

Prominent Member

Sorry, meant Local Port --

If you are using shared printers, install them on each computer like this:::

Add Printer > Local Printer > Create a new Port > Local Port

Enter Port name :

Example \\112COMPUTERNAME\MYPRINTER

Centricity works better with printing this way than passing it through the network to get rendered by the hosting computer, especially if there is a 64, 32 bit difference.

Posted : May 21, 2012 8:30 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

Topic starter

thank you. I will give this a try.

Posted : May 21, 2012 8:31 am

acantu

(@acantu)

Posts: 722

Prominent Member

did this work for you?

Posted : May 24, 2012 4:44 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

Topic starter

No it didn't. After further testing it's only happening when printing crystal reports such as superbills, prescriptions, orders, etc. If you print an office visit or a lab report it prints almost instantly. I've talked to GE and they are investigating it. It looks like its something with crystal reports.

Posted : May 24, 2012 5:06 am

acantu

(@acantu)

Posts: 722

Prominent Member

weird. we do not have that issue. might want to see if you have the latest PCL5 or PCL6 drivers install for your printer.

Posted : May 24, 2012 5:30 am

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