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Slow prescription printing

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

has any had this issue with printing prescription in CPS 10.1.3.301? Some users are complaining that printing some prescriptions takes 5-10 minutes. We are running RDS server 2008 R2 for CPS. Thanks.

Posted : February 28, 2013 3:46 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

Did you migrate from a seperate oracle db? We had a similar printing issue that was caused by a couple of entries in a table still referring to the old emr server. It affected printing anything that was based on a crystal report, such as, scripts, flags, and orders.

Justin

Posted : March 7, 2013 4:23 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

we did but that was a few cps upgrades ago. do you remember what entries so i can check? Thank you.

Posted : March 7, 2013 4:44 am

jhuckaby45

(@jhuckaby45)

Posts: 65

Estimable Member

This is the not from the service request.

"Changed the values within the LOCREG table that referenced their old server. Once these were removed, the EMR printing times returned to expected values."

Justin

Posted : March 7, 2013 5:02 am

lic08

(@lic08)

Posts: 286

Reputable Member

Topic starter

There's nothing in the LOCREG table that reference to any server. Are you sure that's the table?

Posted : March 7, 2013 5:06 am

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