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Ever since we updated to CPS 9.5 we have had issues where the Chart module (ML.EXE) fails to load. The chart is the only thing that does not work, as the PM side works as well as all other applications on the server.
We are on Terminal Services, Windows Server 2008 R2 (x64)
CPS Server is a single standalone install.
When we first moved to the new version of windows, we started having issues with the HP print drivers were causing the print spooler to crash. By "crashing" I means that an error is logged in the event viewer with the message of "A timeout (60000 milliseconds) was reached while waiting for a transaction response from the Spooler service."
When the print spooler crashes on out server it causes the chart module to stop loading. We tried universal drivers, any drivers we could find but the HP printers kept crashing the spooler and making it so out providers could not work.
Eventually we got rid of all HP printers on the terminal servers and that caused the spooler crashing to go away, and all was good up until recently. Now it appears that sometimes during a logon something in windows will go wrong and cause a lot of services to crash with messages just like the spooler one I mentioned above. Unfortunately the spooler service is one that crashes during this time and once again our chart module is unavailable.
here is a list of things we have tried to fix this issue:
- Completely wipe the hard drives and re install windows, centricity ETC.
- This site was suggested with Microsoft hotfixes that may address the issue. Some of these seemed to address the issue but were not applicable to our install http://support.citrix.com/arti...../CTX129229
- tried a couple more hotfixes from Microsoft that were also "not designed for this version of windows" or something similar.
- http://support.microsoft.com/kb/2465772
- http://support.microsoft.com/d.....US;2388142
- found a post at http://www.brainmadden.com/for.....36251.aspx
where user's where seeing the same symptoms as we are, namely the Service timed out (30000 milleseconds) issue.
one user reported that they had opened a support ticket directly with Microsoft, and that the answer was:2 services for HP universal print driver need to be disabled and stopped:
Driver HPZ12
PML Driver HPZ12also HKCRCLSID needs to have Authenticated Users added with full control of the registry key.
- Last attempt seems to have worked a bit , but not completely.
Today Terminal3 started having the same issue, however this time the only service to report the time out was the print spooler, so we have at least narrowed down the errors.
I have found another "fix" which appears to be more of a bandaid, but I will try this any way to see if it helps:Hello,
UxSms : Desktop Window Manager Session Manager.
UmRdpService : Terminal services usemode port redirector
Netman: Network connectionsI would like you to increase the service time out to ~60 seconds:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl
Dword value: ServicesPipeTimeout=60000(Dec), if its not present, please create one.
And dear people, this is where we stand. It seems I have tried everything and cannot find a fix for this. GE says it is a Windows problem and not a GE problem so we need to fix windows. I am unable to find a fix on my own, I do however continue my quest.
My question is this: has any one else seen this issue, and what have you done or tried to fix it?
Thank you all very much for taking the time to read this,
Josh
Posted : June 7, 2012 11:30 pm
How are the users running the .exe, locally, through a shared drive, or remoteapp?
Posted : June 7, 2012 11:44 pm
We've had this issue as well... basically we have to go in and restart the spooler when they say that they can't log into Chart, and all is well for the next couple weeks or so.
Within the last year, I've basically given up on GE/MS/Citrix coming up with some magical elixir to resolve our issues as they pop up, so now I'm just treating the symptoms rather than trying to eliminate the issues.
Posted : June 7, 2012 11:52 pm
Topic starter
acantu said:
How are the users running the .exe, locally, through a shared drive, or remoteapp?
The whole CPS 9.5 application is installed locally to each terminal server (C:\program Files(X86)\Centricity95\Client\). We do not use roaming profiles or terminal server farms.
The inability to load the chart module coincides with the print spooler errors, and we cannot get the module to load until the system reboots.
Posted : June 7, 2012 11:54 pm
We have never had that issue. I would recommend uninstalling the printers on the terminal server and then re-installing them with the last PCL5 or PCL6 drivers which are more stable when using CPS
Posted : June 7, 2012 11:57 pm
Topic starter
sdoesken said:
We've had this issue as well... basically we have to go in and restart the spooler when they say that they can't log into Chart, and all is well for the next couple weeks or so.
Within the last year, I've basically given up on GE/MS/Citrix coming up with some magical elixir to resolve our issues as they pop up, so now I'm just treating the symptoms rather than trying to eliminate the issues.
Same here, I think we have been dealing with this on and off for at least 2 years now. It will recede for a while and things will be good, then we get some flare ups for a while.
I have noticed that we are often unable to restart the spooler unless we kick all users and / or reboot the entire machine.
What things have you done to treat the symptoms? Trying to find anything we can do to alleviate this issue as much as possible for our providers.
Thanks!
Posted : June 7, 2012 11:57 pm
Topic starter
acantu said:
We have never had that issue. I would recommend uninstalling the printers on the terminal server and then re-installing them with the last PCL5 or PCL6 drivers which are more stable when using CPS
I am not entirely sure it is related to the print drivers themselves any more. We have removed all HP printers and replaced them with new Brother / Xerox / Konika Minolta printer, all of which are using the latest PCL5 / PCL6 drivers as applicable.
Also we have gone as far as entirely rebuilding the machine, reinstallign windows, CPS , printers etc and we are still seeing the same issues.
Thanks!
Posted : June 8, 2012 12:00 am
That is weird, we were running CPS 9.5 the latest version for 1 year without the issue ever coming up, before moving over to CPS 10, which is a whole new ballgame.
Posted : June 8, 2012 12:02 am
Topic starter
acantu said:
That is weird, we were running CPS 9.5 the latest version for 1 year without the issue ever coming up, before moving over to CPS 10, which is a whole new ballgame.
The only reason we had to goto a higher version at this point in time had something to do with billing code, but it seems we have dodged that bullet for the time being. this is really the biggest issue we have with this version of CPS, and would like to find a way through it.
Thanks!
Posted : June 8, 2012 12:15 am
what is the error code in the event log?
Posted : June 8, 2012 12:21 am
Topic starter
acantu said:
what is the error code in the event log?
Event ID: 7011
Just for fun here is the entire event log error:
Log Name: System
Source: Service Control Manager
Date: 6/8/2012 7:59:03 AM
Event ID: 7011
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Terminal1.campus.achs-inc.org
Description:
A timeout (60000 milliseconds) was reached while waiting for a transaction response from the Spooler service.
this error will also appear several other times with services such as:
- hidserv
- Netman
- WPDBusEnum
- UmRdpService
Interestingly enough, we only started having the issue when it was just the print spooler reporting this error, now we have a lot of things doing the same.
Posted : June 8, 2012 12:34 am
Have you ran the following HotFixes?
- KB2635024
- KB2633799
- KB2488754
- KB2495300
this seems to be a MS issue, not CPS. Trying installing the hotfixes and rebooting the server. Let me know how it turns out.
Posted : June 8, 2012 12:41 am
Topic starter
acantu said:
Have you ran the following HotFixes?
- KB2635024
- KB2633799
- KB2488754
- KB2495300this seems to be a MS issue, not CPS. Trying installing the hotfixes and rebooting the server. Let me know how it turns out.
Thanks Acantu, I will take a look at these next week and report back when and if the problem recurs.
Posted : June 8, 2012 1:26 am
I'm having a similar issue where the chart component start's to open and then closes right away, however I am having this problem on a Win 7 x64 client. And the same thing where there is no problem with the PM part. Also, this is only happenning on a few Win 7 x64 systems. The rest of them work ok, but I can't find what the differences between the client systems where CPS chart works, and the systems where it doesn't work. I'll try loading the hotfixes that were listed, but I didn't have to do any manual hotfix installs on the sysetms that do work. Whatever needed to be updated was taken care of with windows update. I've even tried running windows update manually to see if anything needs to be downloaded and installed. Does anyone have insight into this? I've been 'banging my head' with this for the whole week trying to figure it out.
Thanks,
Nitin
Posted : June 8, 2012 9:42 am
if you sen me your error log i xan try to help
Posted : June 8, 2012 12:19 pm
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