Ever since we updated to CPS 9.5 we have had issues where the Chart module (ML.EXE) fails to load. The chart is the only thing that does not work, as the PM side works as well as all other applications on the server.
We are on Terminal Services, Windows Server 2008 R2 (x64)
CPS Server is a single standalone install.
When we first moved to the new version of windows, we started having issues with the HP print drivers were causing the print spooler to crash. By "crashing" I means that an error is logged in the event viewer with the message of "A timeout (60000 milliseconds) was reached while waiting for a transaction response from the Spooler service."
When the print spooler crashes on out server it causes the chart module to stop loading. We tried universal drivers, any drivers we could find but the HP printers kept crashing the spooler and making it so out providers could not work.
Eventually we got rid of all HP printers on the terminal servers and that caused the spooler crashing to go away, and all was good up until recently. Now it appears that sometimes during a logon something in windows will go wrong and cause a lot of services to crash with messages just like the spooler one I mentioned above. Unfortunately the spooler service is one that crashes during this time and once again our chart module is unavailable.
here is a list of things we have tried to fix this issue:
- Completely wipe the hard drives and re install windows, centricity ETC.
- This site was suggested with Microsoft hotfixes that may address the issue. Some of these seemed to address the issue but were not applicable to our install http://support.citrix.com/arti...../CTX129229
- tried a couple more hotfixes from Microsoft that were also "not designed for this version of windows" or something similar.
- http://support.microsoft.com/kb/2465772
- http://support.microsoft.com/d.....US;2388142
- found a post at http://www.brainmadden.com/for.....36251.aspx
where user's where seeing the same symptoms as we are, namely the Service timed out (30000 milleseconds) issue.
one user reported that they had opened a support ticket directly with Microsoft, and that the answer was:
2 services for HP universal print driver need to be disabled and stopped:
Driver HPZ12
PML Driver HPZ12
also HKCRCLSID needs to have Authenticated Users added with full control of the registry key.
- Last attempt seems to have worked a bit , but not completely.
Today Terminal3 started having the same issue, however this time the only service to report the time out was the print spooler, so we have at least narrowed down the errors.
I have found another "fix" which appears to be more of a bandaid, but I will try this any way to see if it helps:
Hello,
UxSms : Desktop Window Manager Session Manager.
UmRdpService : Terminal services usemode port redirector
Netman: Network connections
I would like you to increase the service time out to ~60 seconds:
HKEY_LOCAL_MACHINESYSTEMCurrentControlSetControl
Dword value: ServicesPipeTimeout=60000(Dec), if its not present, please create one.
And dear people, this is where we stand. It seems I have tried everything and cannot find a fix for this. GE says it is a Windows problem and not a GE problem so we need to fix windows. I am unable to find a fix on my own, I do however continue my quest.
My question is this: has any one else seen this issue, and what have you done or tried to fix it?
Thank you all very much for taking the time to read this,
Josh
Posted : June 7, 2012 11:30 pm
