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Strange issues with CPS 9.5 SP1 / Server 2008 Chart Module not loading

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CPS, C-EMR, PM

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Nitin

(@nitin)

Posts: 30

Eminent Member

I didn't know where to find the error log file in CPS (the error.txt file was empty). Here is a copy of the windows event log.

Log Name:      Application
Source:        Application Error
Date:          6/9/2012 1:30:36 PM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      ctm-kej.cherrytreemed.com
Description:
Faulting application name: ml.exe, version: 9.5.1.129, time stamp: 0x4eba1f16
Faulting module name: mfc90.dll, version: 9.0.30729.6161, time stamp: 0x4dad06e0
Exception code: 0xc0000005
Fault offset: 0x0008899d
Faulting process id: 0x1bd8
Faulting application start time: 0x01cd46657b5b8616
Faulting application path: C:\Program Files (x86)\Centricity Practice Solution 95\Client\ml.exe
Faulting module path: C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90.dll
Report Id: d23006b6-b258-11e1-90de-f0def1e5c507
Event Xml:
<Event xmlns=" http://schemas.microsoft.com/w.....ents/event ">
<System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2012-06-09T17:30:36.000000000Z" />
    <EventRecordID>2588</EventRecordID>
    <Channel>Application</Channel>
    <Computer>ctm-kej.cherrytreemed.com</Computer>
    <Security />
</System>
<EventData>
    <Data>ml.exe</Data>
    <Data>9.5.1.129</Data>
    <Data>4eba1f16</Data>
    <Data>mfc90.dll</Data>
    <Data>9.0.30729.6161</Data>
    <Data>4dad06e0</Data>
    <Data>c0000005</Data>
    <Data>0008899d</Data>
    <Data>1bd8</Data>
    <Data>01cd46657b5b8616</Data>
    <Data>C:\Program Files (x86)\Centricity Practice Solution 95\Client\ml.exe</Data>
    <Data>C:\Windows\WinSxS\x86_microsoft.vc90.mfc_1fc8b3b9a1e18e3b_9.0.30729.6161_none_4bf7e3e2bf9ada4c\mfc90.dll</Data>
    <Data>d23006b6-b258-11e1-90de-f0def1e5c507</Data>
</EventData>
</Event>

It looks like a windows thing, but I'm not sure what to make of it. Is it a problem with the mfc90.dll? Could it be corrupted?

Thanks,

Nitin

Posted : June 9, 2012 3:54 am

acantu

(@acantu)

Posts: 722

Prominent Member

what Cps version

Posted : June 9, 2012 9:47 am

Nitin

(@nitin)

Posts: 30

Eminent Member

CPS 9.5 SP1

Posted : June 10, 2012 12:42 am

acantu

(@acantu)

Posts: 722

Prominent Member

might be a windows internet explorer issue. i believe you must have version 7 running for 9.5 and not anything newer.

Posted : June 10, 2012 2:59 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

Nitin said:

I'm having a similar issue where the chart component start's to open and then closes right away, however I am having this problem on a Win 7 x64 client. And the same thing where there is no problem with the PM part. Also, this is only happenning on a few Win 7 x64 systems. The rest of them work ok, but I can't find what the differences between the client systems where CPS chart works, and the systems where it doesn't work. I'll try loading the hotfixes that were listed, but I didn't have to do any manual hotfix installs on the sysetms that do work. Whatever needed to be updated was taken care of with windows update. I've even tried running windows update manually to see if anything needs to be downloaded and installed. Does anyone have insight into this? I've been 'banging my head' with this for the whole week trying to figure it out.

Thanks,

Nitin

Also check your installed printers and print spooler, as this sounds like the exact problem we are facing.

Posted : June 10, 2012 11:15 pm

jkratzer

(@jkratzer)

Posts: 138

Estimable Member

We had an issue with this on a few machines and discovered that if we disbled the Tablet PC Input Service it cured this issue.

Posted : June 10, 2012 11:46 pm

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

acantu said:

might be a windows internet explorer issue. i believe you must have version 7 running for 9.5 and not anything newer.

Is this a thing? We are also running CPS 9.5 and IE 8. I will try downgrading my IE as well to see if that helps us.

Posted : June 11, 2012 2:05 am

jkratzer

(@jkratzer)

Posts: 138

Estimable Member

This is a windows 7 service. It is needed if you are using a tablet PC, but if you are not you can disable this service with no ill affect.

Posted : June 11, 2012 2:07 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

joshua.tilson said:

acantu said:

Have you ran the following HotFixes?

- KB2635024
- KB2633799
- KB2488754
- KB2495300

this seems to be a MS issue, not CPS. Trying installing the hotfixes and rebooting the server. Let me know how it turns out.

Thanks Acantu, I will take a look at these next week and report back when and if the problem recurs.

No, no and no for all hotfixes, none are applicable to our systems. Thank you for the info.

Posted : June 11, 2012 2:22 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

joshua.tilson said:

acantu said:

might be a windows internet explorer issue. i believe you must have version 7 running for 9.5 and not anything newer.

Is this a thing? We are also running CPS 9.5 and IE 8. I will try downgrading my IE as well to see if that helps us.

You cannot uninstall IE 8 from Server 2008 R2, that's the lowest it goes, so much for that Laugh

Posted : June 11, 2012 2:24 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

jkratzer said:

We had an issue with this on a few machines and discovered that if we disbled the Tablet PC Input Service it cured this issue.

I tried this as well, but we never had the service turned on or enabled, so no go for us on this one either. Thanks.

Posted : June 11, 2012 2:24 am

acantu

(@acantu)

Posts: 722

Prominent Member

R2 is not recommended for 9.5, per GE Spec's

Posted : June 11, 2012 2:25 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

acantu said:

R2 is not recommended for 9.5, per GE Spec's

I hate to be that guy, but can you link me to that specific documentation? I have to say it : when we went to 9.5 the GE technician who helped us upgrade ok'ed the use of R2.

Should we be using Windows Server 2008 x86?

Posted : June 11, 2012 2:52 am

acantu

(@acantu)

Posts: 722

Prominent Member

My apologies, I was getting 9 mixed up with 9.5

Here are the specs

Web browser

The following versions support operation of Centricity Practice Solution.
Microsoft Internet Explorer 8.0

Operating System
Citrix XenAppTM environment
Windows 2008 Server R2, Standard/Enterprise/Datacenter Edition, with Citrix

XenApp (Presentation Server) 6.0 SP2 (64-bit)

Microsoft Windows Remote Desktop Services environment
Windows 2008 Server R2, Standard/Enterprise/Datacenter Edition,with RDP 6.1
or higher

Posted : June 11, 2012 2:59 am

joshua.tilson

(@joshua-tilson)

Posts: 130

Estimable Member

Topic starter

acantu said:

My apologies, I was getting 9 mixed up with 9.5

Here are the specs

Web browser

The following versions support operation of Centricity Practice Solution.
Microsoft Internet Explorer 8.0

Operating System
Citrix XenAppTM environment
Windows 2008 Server R2, Standard/Enterprise/Datacenter Edition, with Citrix

XenApp (Presentation Server) 6.0 SP2 (64-bit)

Microsoft Windows Remote Desktop Services environment
Windows 2008 Server R2, Standard/Enterprise/Datacenter Edition,with RDP 6.1
or higher

Oh shoot! And I thought that was goign to be the fix to our problem!

I will keep looking for solutions, and report back if i ever find a fix.

Thanks!

Posted : June 11, 2012 3:06 am

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