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Hello,
Wondering if anyone has implimented Surescripts ACM Provider to Provider module? If so what were the pros/cons, setup, staff training issues you may have had. We are in the process of rolling out ACM Provider to Patient and have run in to some unanticpated speed bumps and would like to have some guidance from actual users of the product before purchasing another module.
We already have Qvera and are signed up with our state HISP so I'm wondering what would be the benefit of adding this particular Surescripts module to the mix.
Posted : August 24, 2015 7:48 am
Hello, we just installed ACM in our test environment and should start training this week. I can keep you posted if you like. Do you use Surescripts patient portal? If so, you can use the their directory so you do not need to purchase an additional HISP.
Kimberly Smith-West, RN
EMR Nurse Coordinator
708-229-5250
Posted : August 24, 2015 8:20 am
Implemented ACM provider three weeks ago after using ACM patient for the last three years. Love them both!!!!!!! ACM provider literally cut out my manual time meeting MU core measure 15b. It is efficient and so very easy. Install time was essentially a few hours with our IT department and training was simple. I was the only one tained on it becasue it essentially tkaes care of itself. Once providers are entering their referring to provider there is nothing for you to do but let work. I have it set up to send me an email when there is an error message and most error messages are because the provider failed to put the name of a refrring to provider in the box on the orders detail tab. I would recommend it highly!!!! And the folks at Surescripts Jon Ragsdale and Richard Rohde are fantastic.
Posted : August 24, 2015 8:36 am
Hi Terry,
We are in the process of implementing ACM-Provider module as well. Are you using the automatic faxing option?
We use activefax as our faxing solution and it is not compatible with ACM. Just curious if you are using with Biscom or another faxing solution.
Glad to hear its working well for you!
Thanks,
Sarah
Posted : August 24, 2015 8:56 am
We have been running both the Patient and Provider module for years and have been pleased with both modules. I would be interested to hear the "bumps" you have experienced as both modules run seamlessly for us. Not only does the provider module help you meet the TOC measure(both a & b), but we also use the module to send our chart notes back to the referring providers. We love the product and love the Surescripts staff!!
Amanda Koenig
Oregon Orthopedic
Posted : August 24, 2015 8:56 am
We just started both Aug 1st. I must say I am rather surprised about the lack of Direct Addresses that came with the service though. Maybe there is a switch we didn't flip but I think we only found 2 within 50 miles of our clinic. Then when we call offices to ask for them we usually get the their e-mail address as a response. I am sure it will only get better and we are really looking forward to the seemless Summary of Care for our Transitions Out. We do use the fax option, and also the print to file for our med rec staff to handle if there are none of the above on our Transitions out.
Posted : August 24, 2015 9:05 am
Sarah
We do use the fax option and we use Biscom fax which we have had for years. The only HISO addresses you will have (at least as i understand it) are those that are on with Surescripts. I have collecte other HISP addresses form providers in our community by calling the offices and also by getting lists form our local Medical Society. I was also surprised a tthe number of providers that don't have one or if thye do no one in their office is aware of what they are. A little troublesome considering the way things are going with MU.
Terry
Posted : August 24, 2015 9:15 am
Yes, I find that very troublesome too. No one knows what you are talking about when you ask for a direct address to send TOC's. I think if you send a TOC through the patient portal using a gmail or yahoo account, it forces the recipient to create a secure account on your portal. I want to test this out once we are set up.
Posted : August 24, 2015 10:51 am
Hey, I'm here to help with any ACM questions you have. The "direct address" is like a fax number...there isn't one master list published anywhere and participation is volunteer. It is a newer concept but the directory is growing. I've got some tips and tricks on helping you gather those if you are interested. ACM is awesome!! And the support is amazing too. Let me know if I can help [email protected]
Posted : August 25, 2015 4:02 am
We are in the middle of implementing ACM to meet measure 15 and are having workflow issues. Our providers do not select the external provider as they do not know where the patient will end up going. Our referral coordinators do that, so ACM is currently set to save the TOC to pdf while the referral coordinators find out where to send them. Saving to pdf also writes to the muactivitylog giving us credit for measure 15b even though we still haven't sent it through the HISP yet. Is anyone else using the save to pdf option? If so, what kind of workflow are you using to ensure you're getting your mu credit?
Posted : September 2, 2015 11:11 am
ACM greatly simplifies the eTOC workflow for providers. All they need to do is create a referral order.
Setup on the other hand is a bear. Providers you want to refer to need to be set up under Go->Setup Settings -> Orders -> Service Providers. This is a tedious process. We used secure messaging to manually identify all providers with secure messaging in the surrounding area. These were tracked in an excel spreadsheet, then manually entered. We are now working on adding providers from surrounding areas. Keeping the Service Providers dictionary up to date could be a full time job for somebody.
You really ought to be able to import providers directly from the Surecripts directory.
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We are using the save to PDF option as we do not have a fax solution. The PDFs are generated on the ACM box, I then use Scheduled Tasks to kick off a script that moves these to a location the offices can access. The office can then print and mail or fax the document.
-Eric
Posted : October 5, 2015 4:11 am
According to the Meaningful Use documentation, an electronic transition of care only counts if it is received by the target provider. Is there an easy way to check this? Is this requirement implemented in CQR? I kind of doubt it.
"To count in the numerator of measure 2, the summary of care record must be received by the provider to whom the sending provider is referring or transferring the patient."
-Eric
Posted : October 19, 2015 9:50 am
