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Hi All,
We have been using CPS for several years and find that there is no great process for tracking unpaid claims, denials and appeals. What do all of you do?
We are a large multi specialty practice and find that many things can get lost in the mix because you cannot add statuses or have a long term way to track a denial. (owners are great and all but they change all the time and previous history of them cannot be tracked once an owner has changed)
Does anyone use the collection module for this?
We currently use a combination of tasking, running unpaid claim reports and working off of paper EOB's but it is so time consuming.
I keep thinking there must be an easier way.
Does anyone know what GE suggests for best practices or has anyone found a way that works for them so aging tickets and appeals do not get missed?
Any insight would be greatly appreciated!
Thank you
Posted : May 31, 2019 7:20 am
Hi Crystal,
i can build a custom tracking system for you to manage this. Please feel free to contact me to discuss details if you are interested.
www.medcode365.com
Best Regards,
Arnold J Cantu
Posted : May 31, 2019 7:32 am
I agree with Crystal. System is missing a few key items for billing processes. We've asked several times for the ability to create custom claim status so we can keep better track of those items. We've also asked for a secondary status be added to "non-collection" modules claim status like we have in the collection module.
Would love to hear that the billing module will be updated/added to in the future.
Posted : May 31, 2019 8:00 am
