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Testing Rx Renewal workflow between CPS12.3 and pharmacy

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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Jude

(@judea)

Posts: 91

Estimable Member

Topic starter

Hi,

We use Cerner as our pharmacy management system. We do have a CPS12.3 test environment and Cerner test environment. Is there a way to test Rx Renewals workflow between the two systems?

Anyone had a CPS12.3 environment and tested Rx Renewal workflow?

Any help is appreciated,

Thanks, Jude

Posted : January 4, 2018 6:00 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

Yes, this can be tested. Sure Scripts will let you download a Mock version of eSM. Our VAR did all the setup for us. It doesn't work perfectly. I spent a lot of time trying to get it to work correctly, but it gives you an idea of the work flow.

Brian

Posted : January 4, 2018 6:59 am

Jude

(@judea)

Posts: 91

Estimable Member

Topic starter

Thank you Brian,

we are in the process of installing the mock account. So you are saying we can set up our pharmacy system to send messages to that mock account then go to Centricity from there?

if you have any more thoughts or if you have a list of things that you tried when testing I would love to hear/see.

Thank you again,

Jude

Posted : January 4, 2018 7:36 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

Jude,

The only pharmacy in the mock I could get to work was named

Test*

123 Test Ave.

Atlanta, GA 30329.

Once everything for the Mock is running, if you send a NEW prescription to the test Pharmacy above it should bounce a refill request back to that providers desktop. The issue that I ran into was it will work for a while and then just stop send requests back. I had the VAR and GE looking into it be could not find an issues. So the couple that I have I demo the workflow in my trainings, but I don't actually sign the refill and just discard the document so I can use them again.

Brian

Posted : January 4, 2018 8:16 am

vrdlc

(@vrdlc)

Posts: 135

Estimable Member

Has anyone determined what the limitations of the test server are? Early on, we discovered that it will only send a single prescription refill back, so if you prescribe three to a client, then sign it, you'll only get one in the Rx Renewals dashboard.

We discovered recently that you can't deny a prescription request more than once (so if you edit anything about the request, that eats up your one denial). A provider found a workaround in our production environment. She says she can ignore the request, sign the remaining refill requests, go back to Rx Renewals, open the document again, and the deny option is back.

I can't replicate this in our test environment. I also am losing refill requests if I ignore them at specific times, so I'm assuming that our test environment is very limited. We haven't heard a complaint about providers losing refill requests, so I don't think this is happening in production.

Does anyone have any thoughts or ideas about this?

Posted : January 29, 2018 9:56 am

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