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Training staff on the Patient Portal

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

Does anyone have any teaching materials or access to the CBT's to train staff on the patient portal?

I would like some education myself.

I was trained by GE on how to set-up the Portal from an Administration point of view, but I do not know how to train the nurses.

Please help!!!

Posted : August 11, 2014 5:21 am

Sirna

(@sirna)

Posts: 384

Honorable Member

Your GE consultant should have provided you with a user guide (screenshots) as well as a end user train the trainer session. We were provided this from GE. I would reach out to your contact and inquire on this.

Posted : August 11, 2014 10:36 pm

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

kkopp said:

Does anyone have any teaching materials or access to the CBT's to train staff on the patient portal?

I would like some education myself.

I was trained by GE on how to set-up the Portal from an Administration point of view, but I do not know how to train the nurses.

Please help!!!

Hello. What kind of portal do you have? I did the training for our group and I showed our staff what the patient sees on the portal so they felt comfortable asking questions. Then I showed them each workflow (how patients get registered, refill request, email billing, what to do when they have questions, etc). Since each portal is typically unique, I don't think you will find many CBT's.

Posted : August 11, 2014 10:52 pm

kkopp

(@kkopp)

Posts: 333

Honorable Member

Topic starter

We are using the GE patient portal.

Posted : August 12, 2014 1:26 am

Sirna

(@sirna)

Posts: 384

Honorable Member

Who was your GE contact for the set up?

Posted : August 12, 2014 1:40 am

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