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Topic starter
Does anyone have any teaching materials or access to the CBT's to train staff on the patient portal?
I would like some education myself.
I was trained by GE on how to set-up the Portal from an Administration point of view, but I do not know how to train the nurses.
Please help!!!
Posted : August 11, 2014 5:21 am
Your GE consultant should have provided you with a user guide (screenshots) as well as a end user train the trainer session. We were provided this from GE. I would reach out to your contact and inquire on this.
Posted : August 11, 2014 10:36 pm
kkopp said:
Does anyone have any teaching materials or access to the CBT's to train staff on the patient portal?
I would like some education myself.
I was trained by GE on how to set-up the Portal from an Administration point of view, but I do not know how to train the nurses.
Please help!!!
Hello. What kind of portal do you have? I did the training for our group and I showed our staff what the patient sees on the portal so they felt comfortable asking questions. Then I showed them each workflow (how patients get registered, refill request, email billing, what to do when they have questions, etc). Since each portal is typically unique, I don't think you will find many CBT's.
Posted : August 11, 2014 10:52 pm
Topic starter
We are using the GE patient portal.
Posted : August 12, 2014 1:26 am
Who was your GE contact for the set up?
Posted : August 12, 2014 1:40 am
