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chart window freezes and get message "please close the find patient window before taking this action" when trying to exit CPS

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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kalevine

(@kalevine)

Posts: 70

Estimable Member

Topic starter

This happens occasionally that I click on Find patient but the window does not display. However, CPS thinks it's up even though I can't see it, and I can't do anything further because it is a modal window. When I choose File->Exit on the main menu I get the message "Please close the Find Patient window before taking this action". Any way I can see that window or correct the problem without killing my session?

Posted : August 11, 2016 4:45 am

SLHV

(@slhv)

Posts: 478

Honorable Member

I tried briefly to duplicate your problem but couldn't. I'm not sure how you're getting the find patient window behind the chart module, but that's my guess.

Next time, try hitting alt-tab to cycle through your open windows and I bet you'll find the find patient dialog.

Posted : August 11, 2016 4:59 am

kalevine

(@kalevine)

Posts: 70

Estimable Member

Topic starter

Hi, thanks but no luck with that. The dialog is not one of my open windows, but yet CPS thinks it is.

I think it might be triggered by starting to type the identifying information before the window has had a chance to come up but not sure. It's happened twice today but can go for weeks without happening

Posted : August 11, 2016 5:19 am

Scott Valliere

(@sbvalliere)

Posts: 39

Eminent Member

you can try ALT-F4. This will close the 'active' window. Might work if CPS thinks the window is active.

Posted : August 11, 2016 9:09 am

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