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So im having issues with the drug interactions. When my front desk staff goes to print our letter for a PIN number, when they go to sign the document, they have to acknowledge the drug interactions.
We havn't upgraded or made any changes in months, this just started happening. I went into each users settings and changed the drug interaction settings down to nothing. While keeping the Providers at a different level. That still didn't work. When they log in and try to sign the document again, they are asked to acknowledge the interactions. My front desk staff don't know anything about drug/drug interactions, and i don't like the fact they are being asked to do something about it.
Posted : June 8, 2015 3:59 am
This happened to us once when a provider went into system settings, chart and changed the interaction settings. Our front office staff couldn't complete a phone note without accepting and they didn't have privileges to do meds. The provider had access by having "change chart settings" which they needed to do letter templates. When we found it granted access to that whole section also we had to remove so now we do letter templates for them.
Posted : June 8, 2015 4:18 am
We have our interactions turned off right now (turning them on soon) but one thing I just noticed this week is that when ending an update the system is now popping up telling me that it cannot check for interactions on un-coded items.
It did not do this previously-- any ideas?
Thanks
Sarah
Posted : June 9, 2015 6:18 am
Sarah,
I am seeing this exact problem also we are also unable to set overrides so we are unable to sign charts.
I hope someone comes in with an answer....ugh.
Posted : July 18, 2015 3:12 am
We have had some similar issues. One thing that seems to have worked (still testing) is to select affected user in setup and uncheck the box that assigns them their rights and then recheck it and have user logoff and log back in...hope that may help.
Posted : August 11, 2015 8:53 am
