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eRx (ePrescribing) Issues

CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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kwaddell

(@kwaddell)

Posts: 23

Eminent Member

Topic starter

We have had reports of various ePrescribing errors occurring in EMR 9.5 and are wondering what issues others might be experiencing and how you are dealing with them.

We are aware that the continuity between the Prescription form and the Medication button cause issues and that has been reported to GE. We are looking for other 'mysterious' errors and issues.

For example:

Pharmacy selection not staying selected after the document is placed on hold.

Prescriptions going to the incorrect pharmacy.

Pharmacies that do not see the eRx when our side shows successfully transmitted.

...and other odd issues.

Has anyone else been experiencing odd behavior?

Thank you!

Kimberly L. Waddell, M.Ed.

EMR Build Lead - Epic Management, L.P.

[email protected]

Posted : August 28, 2012 9:33 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

There is a new eSM software upgrade as of today: 3.2.2.6166

I think that might help with some of the issues?

Posted : September 10, 2012 5:00 am

Settlement

(@settlement)

Posts: 18

Eminent Member

Hi,

We too have seen "odd" issues with e-prescribing. Usually ones where it shows as successfully transmitted and the pharmacy claims they did not receive at all.

Other issues too like 2 out 3 prescriptions for one patient going through and for some mysterious reason, not the 3rd. We've seen delays of up to 1 hour from the time the Provider clicked on Send Rx to the time the script is received by the pharmacy.

As for the pharmacy selection not staying after document is placed on hold, check in with you endusers to ensure that they are checking the box that says "Add this pharmacy to the patient's contact list" which is available on the screen where they select the pharmacy. Otherwise, the pharmacy it will not stick to patients chart and will need to be reselected the next time the Provider wants to send a script.

Also note that if an end user goes into the pharmacy list to pick a pharmacy and the pharmacy is not on the list, they should click on cancel rather than on OK. OK will automatically default to the first pharmacy on the list if none is slected and will send prescription to that pharmacy.

As for the upgrade to version 3.3.2 we know of a health center that installed it only to discover additional issues related to e-prescribing. Our team has opted to hold off on the install until the new reported issues are clarified and/or corrected by GE.

Hope this helps!

~Your friends at Settlement.

Posted : September 10, 2012 6:08 am

kwaddell

(@kwaddell)

Posts: 23

Eminent Member

Topic starter

Thank you for the information UConn & Settlement!

Kim

Posted : September 10, 2012 7:58 am

marylongcore

(@marylongcore)

Posts: 54

Trusted Member

Hi. I was wondering if any one has additional information regarding the eSM software upgrade. We're trying to determine when to move forward with it and would appreciate any experiences shared, good or otherwise.

Thanks, Mary

Posted : October 18, 2012 1:02 am

jjordet

(@jjordet)

Posts: 545

Honorable Member

3.3.2.6168 is available and has fixed any issues we had.

Posted : October 18, 2012 1:29 am

marylongcore

(@marylongcore)

Posts: 54

Trusted Member

Thank you!

Posted : October 18, 2012 1:37 am

jjordet

(@jjordet)

Posts: 545

Honorable Member

Ran into an issue with eprescribing...

Have applied last update 2 weeks ago. Today, it was brought to my attention that thousands of files are being left out on the DTS. The prescriptions are apparently going through to the pharmacies and the info brought into Centricity, but these files aren't going away. I tried calling GE, but was put on hold because they were extremely busy. Anyone out there experiencing this same issue? If so, what did you do about it?

Posted : October 25, 2012 4:36 am

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

We have piles of files that are left from patients eRx incoming requests that don't match to our patients. I have to clean these out routinely.

Posted : October 26, 2012 3:41 am

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