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We are struggling with the SureScripts update to messaging standard 10.6 from 4.2. Medications that have a changed or updated NDC number are erroring out at the SureScripts level after the fact - scripts that used to go thru. Has anyone found a way to identify these medications *during* the refill process so that the appropriate replacement can be made? It's a big pain point.
Thanks!
Posted : April 28, 2014 6:20 am
We've had a significant increase in that type of error, too, but ours boil down to refills from patient med lists that are actually no longer available. When a med is removed during a KB Update, it doesn't change how meds are displayed on patients' active med list. (They don't show an "*" to indicate that they are now uncoded.) So clinics go to refill them, thinking that they are coded, as they've been in the past, but they actually are no longer valid. This leads to one of the "No NDC number… " error, too.
We've increased our efforts in clinics to make them aware of the most frequently prescribed/refilled meds that are to be or have recently been removed during a KB Update, trying to raise their awareness and lower the number of errors. Over the past several months the biggest issues were with thyroid treatments (levothyroxine, synthroid, etc., any pain meds containing 500 mg acetaminophen, and now with allergy/outdoor activity season upon us, Epipen 1:1000 Devi).
Sorry I don't have a fix, but you may want to look into your errors and see if in fact the issue of new refills of now-obsolete meds is intensifying your problems, too.
Posted : May 13, 2014 4:46 am
Check out this thread - it has code that one site put in the Rx Refill form to indicate these types of issues
Posted : May 13, 2014 5:13 am
Wow - that has tremendous potential. We've struggled with this since coming up on ERX a few years ago, and first having to prove that users weren't prescribing from obsolete custom medication lists, and then to give examples of exactly what was happening (what appeared to be legitimate refills of coded meds from active med lists).
Thank you!
Posted : May 13, 2014 5:31 am
