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new Logitech Camera "failed to acquire image from device" with CPS

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CPS, C-EMR, PM

Last Post by Anonymous 1 second ago

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angelat

(@angelat)

Posts: 4

Active Member

Topic starter

User is trying to take patient photos with "Get Photo" button. He has installed a new Logitech C920 webcam.
When he is on the CPS page, he can see the image there, but as soon as he clicks the "Get Photo" button, he gets "failed to acquire image from device".
Otherwise the webcam works and takes pictures anywhere else.

Its not a permissions issue, he has write permissions to the folder. But its not getting to the point of saving it, it wont even take the pic.

Help

Posted : February 16, 2015 3:03 pm

SLHV

(@slhv)

Posts: 478

Honorable Member

Is this a fat client environment? I know you said it's not a permission issue, but it sounds possible. CPS may try to save to a location different from the webcam software. Can/Have you tried it while logged into the PC as an admin?

Posted : February 17, 2015 4:46 am

angelat

(@angelat)

Posts: 4

Active Member

Topic starter

We can use the camera and take pictures with any other program but CPS. As i mentioned, its not trying to SAVE, because it wont even take the photo to begin with.

The folder its trying to save to, we can get to it and also create a text file in it. So there are write privileges -- its just a Pictures folder in C:. Yes he has admin rights, and we also logged in as Administrator.

What about the drivers? I read possible that CPS needs a lower version of drivers for this Logitech camera. But I cant find those.

Posted : February 17, 2015 6:02 am

twerner

(@twerner)

Posts: 82

Estimable Member

We had the same problem with several cameras. We had to come up with a workaround and it seems to work well. Our users take the picture using the camera application (which they always have open and minimized on their desktop) and save each photo in a picture file. They then go to "get photo" in registration and attach the image from file.

Posted : February 17, 2015 9:24 am

angelat

(@angelat)

Posts: 4

Active Member

Topic starter

I can have him try that, twerner.
I'm also going to try to find pre-version 11 Logitech drivers. I read that somewhere.

Posted : February 17, 2015 9:35 am

rstout

(@rstout)

Posts: 4

New Member

We found that using the webcam button works best, but the user has to have rights to the file c:\capture.avi. If the file does not exist create one and assign permissions.

Posted : February 24, 2015 5:39 am

rstout

(@rstout)

Posts: 4

New Member

We found that using the webcam button works best, but the user has to have rights to the file c:\capture.avi. If the file does not exist create one and assign permissions.

Posted : February 24, 2015 5:40 am

angelat

(@angelat)

Posts: 4

Active Member

Topic starter

you mean the button on the actual camera? And is this when they are at the Get Photo little square, and can see the image in the camera?

Posted : February 24, 2015 6:47 am

rstout

(@rstout)

Posts: 4

New Member

The web-cam button in Centricity.

Posted : February 24, 2015 10:52 am

Sam

(@sam)

Posts: 371

Honorable Member

twerner:

How do you manage the files in that folder (naming, clean-up, etc.)?

Posted : March 26, 2015 4:50 am

willadams805

(@willadams805)

Posts: 2

New Member

I can't get this to work at all. I have assigned permissions to the c drive for authenticated users. I can opened multiple cases with GE. Nothing....

I see that I can create a file called "capture.avi", but the issue seems to be that *.avi is a video file. I am trying to capture a picture. Why can't GE just use appdata and not the C drive? Isn't there a registry entry somewhere that we can change this path?

There HAS to be a way to make this work.

Posted : May 1, 2015 10:20 am

twerner

(@twerner)

Posts: 82

Estimable Member

Sam, The user just deletes the photos once they have attached them to the patient record. Sorry I am just responding now but for some reason I wasn't receiving notifications. Terri

Posted : May 20, 2015 7:42 am

Userid82

(@userid82)

Posts: 29

Eminent Member

We received this after a bash of Windows updates. Fix seems to be to remove kb6054475 Microsoft Security update.

Posted : June 15, 2015 10:49 am

amaris261

(@amaris261)

Posts: 7

Active Member

Hello all,

We are currently battling to set this up as well and I have been on the phone with our IT support for about 2 hours today. He is unable to write the capture.avi text file to root c. He says no one has permission to do so, not even them, and is advising that we contact GE but per everyone else's posts, it doesn't seem as though they will be much help. I know we can institute the workaround but I really don't want to!

Can anyone give a better clarification of what needs to happen to write the capture.avi file? Is it really just a txt file with that name? Thank you in advance for responses. -Amy

Posted : July 16, 2015 10:38 am

james.portales

(@james-portales)

Posts: 1

New Member

I am experiencing the same issue with CPS using a Microsoft LifeCam VX-2000.

I checked and user has full access to the capture.avi and the security update KB6054475 is not installed.

Any fixes available?

Posted : September 27, 2016 9:10 am

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