Application Support Specialist Position – Employment Opportunities

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Application Support Specialist

Home Office Melville, New York

Adjuvant.Health, powered by Allied Physicians Group, supports our physician business services with our highly trained and dedicated team. This allows physicians to focus on patient care while we focus on administrative services, ultimately creating a better work-life balance. We currently support 34 physician practices located throughout Long Island, Queens, Brooklyn, Staten-Island as well as Westchester and Orange Counties.

This role’s responsibilities include, providing technical and functional support relating to various applications and other system level software. Additionally, the other on boarding and training of new medical practices. This role requires a critical thinker with an eye for detail who has excellent interpersonal and customer service skills. Must be both a strong independent worker as well as a strong team player. Flexibility, professionalism, good communication skills, and the ability to train are crucial for this role.

Job Requirements

Develops/assists with account management and ongoing training of various office users.
Evaluate clients’ workflows, documents and procedures for implementation and customized follow-up training.
Remote support and issues triage/resolution for users.
Assist with special “out-of-the-box” technologically initiatives and clinically forward projects.
Correct errors and modify system configurations as necessary during the support cycle.
Perform configuration changes, acceptance testing and training regarding upgraded systems
Display an exceptionally high level of attention to detail and consultative service skills in each and every direct treatment staff member encounter.
Create, support and design form templates used within the EMR.
May be asked to conduct off-site visits to client offices mainly located in Nassau, Suffolk and Queens.
Some night and weekend remote support may be required.
Perform other related duties as required.

Experience and Education:

Associates degree minimum requirement
Must have minimum of 1 year of work experience in EMR/EHR implementation in a healthcare setting
Understanding of clinical workflows within an EMR required. AthenaPractice (formerly GE Centricity Practice Solution) and/or Visual Form Editor experience a plus.
Experience with Microsoft Word/Excel required.

We offer competitive salaries and excellent benefits including:

Medical, life, vision, dental, disability insurance and additional voluntary benefits
401(k) and profit sharing
Opportunity to take be a part of a growing organization focused on unparalleled patient care.
Opportunities to participate alongside physicians in quality improvement initiatives

Hours : 8:30 am to 5:00 pm