GENERAL PURPOSE
The Clinical Systems Analyst II is responsible for supporting all aspects of CCRM’s clinical software and serves as a liaison between CCRM IT and clinical staff to provide EMR implementation and maintenance, hands-on configuration and end user support. Works with other IT team members to improve service, user knowledge and user self-sufficiency while providing the highest level of customer care. The individual will ensure all clinical systems, including the EMR, meet the needs of clinical staff while achieving the company’s strategic goals and objectives.
ESSENTIAL RESPONSIBILITIES
o Serve as the EMR administrator/subject matter expert for all practice management operations
o Perform administration of clinical applications including access permissions and rights assignment
o Develop and maintain relationships with clinical staff including physicians, nurses and office staff
o Design clinical content in the EMR to support care processes (including documentation, ordering, reporting, alerts and notification actions.)
o Manage and resolve complex EMR system problems in coordination with internal stakeholders
o Format, design, and build relevant content for online forms, mapping data collection and clinical workflows documentation.
o Identify data integrity issues and recommendations to correct
o Manage ongoing support requests and administrative needs of users, troubleshoot and test/implement fixes
o Perform adhocdataquerydownloads
o Understand the full capacity of the EMR platform, be knowledgeable of third party applications and be able to suggest and implement solutions
o Develop and communicate schedules and test and implement future application patches and upgrades
o Develop reports, dashboards, and processes to continuously monitor data quality and integrity
- Process Discovery and Management
o Develop and document current and future state processes
o Work with various departments and end users to identify, document, communicate, and enhance standard business processes
o Work with management to identify new and creative opportunities to leverage the data to support additional business processes or functions
o Develop necessary reports as required
- Training and Documentation
o Analyze, recommend, develop and implement reliable and efficient means of navigating through the EMR
o Develop training plans, materials, and documentation for clinical users, keep materials up-to-date, coordinate new user onboarding and ongoing training sessions
o Monitor user adoption rates and respond as needed (additional training sessions, communication, modifications, or other resources) to improve adoption
o Adhere to HIPAA guidelines and maintain patient confidentiality
o Participate in audit process and follow up as necessary to comply with workflow and compliance standards
o Manage ongoing relationships with clinical hardware and software partners
o Integration of clinical interfaces to the EMR
o Manage outsourced implementation partners as it pertains to clinical projects
- Other responsibilities as necessary
REQUIRED KNOWLEDGE/SKILLS/ABILITIES
- Ability to understand and interpret clinical needs and transform IT technical tools to meet those needs
- Team oriented with the ability to work independently within the team environment
- Excellent organizational, analytical, and problem solving skills
- Highly self-motivated and directed
- Service and quality focus; keen attention to detail
- Exceptional interpersonal skills, with a focus on rapport-building, listening and questioning skills
- Stronganalytical and communication skillsincludingworkingdirectly withall levelsofstaff and external vendorsto determinesoundsolutionsforbusinessrequirements
- Ability to present ideas in user-friendly language
- Ability to prioritize work and handle multiple tasks simultaneously in a fast paced and dynamic environment
- Ability to manage multiple projects simultaneously from inception through completion.
- Ability to work under tight deadlines and resolve problems effectively in a timely manner
- Understand integration scenarios and design
- Ability to maintain a high level of confidentiality
- Strong documentation skills
- Strongunderstandingof organization’sstrategicdirection
- Committedtotrainingandstaff developmentaspart oforganizational culture
- Ability to absorb and retain information quickly
- Ability to work flexible hours, as needed
- Ability to provide support and technical assistance to users
- Ability to build consensus and manage expectations at both departmental and organizational levels
- Ability to work closely with other IT staff to ensure that network, system, security, and regulatory concerns are properly addressed
EDUCATION AND EXPERIENCE
- Requires a college degree in healthcare, nursing, information technology, business administration, a related discipline or equivalent work experience
- Minimum of 3 years of clinical experience in a practice management setting
- Three to five years’ experience in systems analysis related to clinical applications
- Experience working in a technical role with practice management systems and electronic medical records
- Experience with healthcare operations, including a basic understanding of different departments and their role in healthcare delivery
- AdvancedskillsinMicrosoft Office
DESIRED SKILLS
- Experience with GE Centricity Practice System and GE Electronic Medical Record
- Visual Form Editor (VFE) programming experience
- Knowledge/experience in ICD-9/10 and CPT coding guidelines Perform current and future state workflow analysis to improve comprehension and adoption of system functionality
SUPERVISORY DUTIES: N/A
WORK ENVIRONMENT: Typical officeenvironment; on-call work required
PHYSICAL ACTIVITIES: Abilitytooperateacomputer forextendedperiods
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities,or qualifications associated with the position.
Resumes/Cover Letters may be submitted to: [email protected]
Posted : October 10, 2017 4:31 am
