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Seeking Experienced Centricity Support in Virginia, Maryland Region

Employment Opportunities

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sofiawarden

(@sofiawarden)

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A large specialty practice in the north and mid-Atlantic region is seeking an experienced Centricity support professional to join our fast growing organization. See below for a position description. Please contact me for more information: [email protected].

Though job duties will vary somewhat, your primary responsibilities will include:

Support the EMR Practice Management (PM) and Electronic Health Record (EHR) implementation and continuous improvement process
Ensure staff/physician needs are met during training and implementation
Provide technical troubleshooting and problem resolutions to end-users
Plan, manage, and communicate the rollout of regular PM and EMR system enhancements and updates.
Assist with implementation project timelines, coordinate the change management, and communication process associated with rollout, plan, and schedule training and complete post upgrade assessments
Serve as an escalation point for customer support issues and Super Users
Coordinate on-site support and issues triage/resolution for staff post implementation. Provide hands on assistance to the team in performing support activities as needed
Take the lead role in maintaining staff/provider satisfaction by conducting regular communications, facilitating communications with Informatics Director, and proactively identifying and resolving issues
Work as part of the implementation team on training and implementation activities
Evaluate staff/provider needs as it relates to new system features and capabilities and assess impact on clinical and billing workflows/procedures so that implementation and training activities can be planned appropriately
Work on-site at practices when needed to implement, support, and train on the EMR and any related applications (i.e. Patient portal, Dragon dictation, etc.)
Supports leadership as necessary on other tasks. Scope in includes, but is not limited to, training staff and system/technology implementation

Education/Experience

Requires a minimum of a Bachelors degree, preferably in information technology, public or health management and or relevant work experience.
Minimum 1 year of GE Centricity CPS technical knowledge
Minimum 1 year experience providing system support to clinical staff

Posted : December 31, 2014 10:11 am

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