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Independent
Physician Solutions
A
Ministry of the Sisters of Charity Health System
Training and Support Specialist
Reporting to the Director of Training and Implementation
this position will be responsible for training, support and implementation
efforts of the electronic medical records (EMR) system of the ambulatory
physician offices in the Cleveland/Canton and Providence area. This individual
will be called upon to ensure client satisfaction with the PM/EMR in both employed
and affiliated physician practice groups. The position will be closely
aligned with the IT department to enable the transition of physicians and
clinics to the PM/EMR infrastructure. The position responds to requests
for training, implementation assistance, and process improvement as needed in
physician offices.
Essential Functions
& Responsibilities:
It is expected that all of the
Principal Duties and Responsibilities identified below will be performed in a
manner that reflects the values of Sisters of Charity Health System which
are: Courage, Respect, Justice, Compassion, and Collaboration.
- Provides application-level system administration
- Coordinates training for new users
- Develop training materials
- Ensure Meaningful Use is attained by trained
physicians. - Monitor physicians regarding Meaningful Use.
- Assist in set up of PM and EMR for new clients.
- Serves as a subject matter expert for use of the
EMR - Trains staff and physicians on PM and EMR
systems. - Assists with the facilitation of on-boarding of
new physicians and new physician offices - Collaborates with other disciplines, the IT Team
and strategic business/clinical partners (i.e. physician practices, application
vendors, outsourcers, etc.) in the support and management of PM/EMR services. - Consistently strives to achieve complete
customer satisfaction and takes appropriate action when customer satisfaction
is not achieved. Demonstrates conflict management skills by reacting promptly
and effectively in accordance with organizational policies. - Maintains high moral and ethical leadership
principles
Critical Thinking
- Exhibits a willingness to explore new ideas,
identifies changing opportunities, develop ways to meet opportunities, and
coordinates the fiscal plan to implement changes. Markets support and
services internally and externally. - Demonstrates the ability to work with
interruptions, under stress and in emergency situations. - Establishes priorities and assists leaders and
staff with problem solving.
Procedure
- Looks to standardize training and on-boarding
procedure and works will within a team. - Engage clients in order to train with successful
outcomes, maintaining patience and compassion. - Is a continuous, life-long learner who regularly
invests their time and efforts in enhancing their healthcare business,
clinical, regulatory and technology knowledge-base. Participates in
continuing education opportunities pertaining to the system and job
requirements. - Employee is required to follow organizational
rules, policies and procedures, as well as applicable laws and standards.
Knowledge, Skills
& Experience Needed:
- Knowledge at a level attained through significant
billing and medical office experience. - Significant work experience in the
physician/clinical setting where EMR/PM is deployed and in use. - Excellent written and verbal communication
skills with ability to communicate with end users, vendors and other regional
personnel. Ability to work effectively as a team player and work with
people of all backgrounds and at all levels. - Ability to research, organizes, analyzes, and
synthesizes data to support effective decision-making. Ability to use all
necessary computer software efficiently and effectively. - Ability to take initiative, use sound judgment,
make independent decisions and work with tight deadlines.
PHYSICAL/MENTAL: Must be able
to use proper equipment and be able to sit or stand in an office environment
for an extended period of time. Manual
dexterity for using a calculator and computer keyboard and mouse.
ENVIRONMENTAL/WORKING CONDITIONS: Work is
performed in a normal office environment.
Involves frequent contact with staff and patients. Work may involve dealing with angry or upset
people. Some travel may be required. Light lifting, less than 20 pounds.
Equipment/Tools
or special clothing required to perform the job: Office Equipment
Qualified candidates should submit resume with salary
history and requirements to: [email protected]
**Some Travel Required**
Posted : February 11, 2013 1:12 am
