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CPS 12 Mouse roller in Billing screen

Enhancement Requests

Last Post by Anonymous 1 second ago

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StephanieW

(@stephaniew)

Posts: 19

Eminent Member

Topic starter

Since upgrading to CPS 12 we are unable to use the mouse roller in the billing screen. The mouse roller working fine in every other area of CPS. This is a very annoying change and I don't understand the reason for the change.

Posted : February 2, 2015 8:47 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

Not sure why you can't, but we can use the roller on the billing screen and I have CPS 12 and as of this past weekend we are on release 12.0.7.1559.

Linda

Posted : February 2, 2015 9:14 am

StephanieW

(@stephaniew)

Posts: 19

Eminent Member

Topic starter

We have not been able to use the roller at all in the billing screen since going to CPS12, we are also on version 12.0.7.1559. We are in a GE hosted environment would that have anything to do with this function?

Posted : February 2, 2015 10:06 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

We aren't hosted so that may be the difference.

Posted : February 2, 2015 10:21 am

serious215

(@serious215)

Posts: 28

Trusted Member

I noticed this to be the case when connected via RDP/citrix (unable to mouse in billing screen) and when connected via fat client (mouse in billing screen is no issue) .

Not sure if that's your case, but because some of our user connected via rdp/citrix and some connected via fat client -- we were able to easily identify what users were impacted and which were not impacted

Not the case everywhere I'm sure -- but what I've noticed. Thanks!

Posted : February 13, 2015 1:52 pm

lic08

(@lic08)

Posts: 286

Reputable Member

Hi anyone found a solution for this? for us, we cannot scroll with rds in windows 2012 but it works fine in 2008 rds.

Posted : December 30, 2016 3:52 am

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