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Topic starter
So with the new update that we got on Friday 11-30-2018 we now have the Rx Renewals tab. When clicking on it the screen is empty. How do we start using this screen? Thanks for your time in this matter.
Posted : December 3, 2018 3:52 am
Click on the magnifying glass & this will allow you to select a provider(s) and view their patients rx
Posted : December 3, 2018 4:08 am
Hi,
Also make sure you updated all the privileges required.
Posted : December 3, 2018 4:11 am
You may want to verify that you have cleared your Internet Explorer cache. Since the Rx Renewal form is an HTML form, I have seen some browsers retain the previous version's content, so things will look weird until you manually clear the cache. This will force the page to reload when you open the new version. See figure:
Posted : December 3, 2018 4:11 am
Topic starter
So I am guessing that since we just got the update on Friday we won't have any at the moment right?
Posted : December 3, 2018 4:25 am
Here is an Rx Renewal workflow document you might find helpful if you are just wondering how the form is supposed to be used. See attached PDF:
Posted : December 3, 2018 4:26 am
They should have refill request from the entire weekend display too.
Posted : December 3, 2018 4:58 am
Topic starter
thank you
Posted : December 3, 2018 7:33 am
Topic starter
Thank you so much for your help!! You don't understand how much that means to me! Thank you Thank you Thank you. 🙂
Posted : December 3, 2018 7:34 am
Any time. 🙂
Posted : December 3, 2018 7:38 am
There are significant changes from the old Rx renewal method and the new one. I would highly recommend installing and testing this workflow out on a test environment and roll out training to your staff before turning this on. If not, you may have one of the worse days of your life.... or maybe it's too late. If so, my condolences 🙂
Posted : December 6, 2018 5:00 am
