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Topic starter
We upgraded to 12.3.2 a month back and one of our nonstop complaints is how terrible the prescription form is since we have upgraded. Our providers are complaining that it takes forever once they sign prescriptions for it to proceed.
Just wanted to reach out and see if anyone else has experienced these issues. If so, have you found a fix? From what we can tell our environment is running optimally and has plenty of resources allocated. We do use fat clients over WiFi, but have minimal issues outside of the prescription form slowness.
Thanks,
Jonathan
Posted : May 23, 2019 3:25 am
Hi Jonathan - All the html forms go through your JBoss server. Sometimes the default Java memory setting is not enough and slowness can occur. In that case you modify the wrapper.conf file and allocate more RAM to Java. A restart of the JBoss service is required after the change is made. The memory will get reset back to default after each upgrade/re-install of Jboss however. If you need help with this just let me know and I can walk you through it. Contact info below:
Brad Batman
Senior Solutions Architect
Intelligent Systems Services
541-610-2746
http://www.iss-integration.com
Linux Foundation Member - https://www.linuxfoundation.org/membership/members/
ISS STORCIUM(R) - Unlimited Scalability Data Storage, VMWare Certified
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Posted : May 23, 2019 4:49 am
Topic starter
Sadly we are already rocking a 9 gb configuration for that. We have approximately 250 active users, but GE's example configurations, even for 1000 users, only recommends 12 gb.
Our server is allocated with 32 gb, so I will try bumping it up some to see if we gain performance boosts.
Posted : May 23, 2019 5:02 am
If your JBoss server has 32Gb you can safely increase the wrapper.conf to 24G (75%) leaving 8G for the OS. I personally don't think 9G is enough for 250 users. Let me know how that works out for you.
Batman
Posted : May 23, 2019 5:08 am
Topic starter
I will definitely let you know, we are going to start with an 18 gb allocation (we always error on the side of caution) and see what that does for us.
Posted : May 23, 2019 5:10 am
Just curious if adding more memory to JBoss helped at all?
Batman
Posted : May 30, 2019 12:57 pm
Batman, would you be able to elaborate on how to update the allocated memory? I'm thinking it would be by modifying the debug-wrapper.conf file but wasn't sure.
The lines I was looking at are
# Initial Java Heap Size (in MB)
#wrapper.java.initmemory.percent=10
# Maximum Java Heap Size (in MB)
#wrapper.java.maxmemory.percent=75
Are you saying you would uncomment the lines that specify the min/max?
I didn't see any reference to memory in the wrapper.conf file itself. Both are located at
C:\Program Files\Centricity Practice Solution\jboss\jsw
Thanks,
Davy
Posted : December 5, 2019 3:32 am
Hi Davy - It's a different file. Feel free to reach out to me at your convenience and I can walk you through it.
Batman
541-610-2746
Posted : December 5, 2019 4:58 pm
