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This might sound ridiculous, but I am confused about what Admin Hold means versus In Process for certain orders and referrals. Any explanation would be great! Thank you!
Posted : May 1, 2014 2:51 am
Admin Hold is in place for those referrals, tests that need some type of prior auth. Our admin hold items typically go to a referral coordinator for that particular office to call the insurance and get the auth and proceed to schedule the needed appointment. In Progress is usually assigned when the order does not need auth and either the patient will call or the office does at the time of appointment.
Posted : May 1, 2014 3:26 am
