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Answering service and confirming appointments

General Discussion

Last Post by Marketing Committee 10 years ago

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dweissbrot

(@dweissbrot)

Posts: 2

Active Member

Topic starter

Does anyone use an answering service that also confirms appointments that is compatable with Centricity? Is so can you send me names, contact info. We are located on Long Island, NY and confirm about 125 patients/day.

Posted : February 4, 2015 2:17 am

JBell

(@jbell)

Posts: 285

Honorable Member

I do not know if they do answering service duties but you might look into Call Pointe.

Posted : February 4, 2015 6:44 am

akoen

(@akoen)

Posts: 144

Estimable Member

We have a separate answering service but we use Televox for our appointment reminders. They also call cancelled appts due to schedule changes, recalls, inclement weather notices, account balance calls, and no show calls for us.

Posted : February 4, 2015 7:11 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

We also have a separate answering service but use Vital Interactions for our appointment reminder calls. We also just recently used them to notify patients of closure due to inclement weather notices. Here is their website: http://vitalinteraction.com/about-us/

Posted : February 4, 2015 8:13 am

lrichardson

(@lrichardson)

Posts: 34

Eminent Member

A lot of our clients use ZocDoc or Televox.

Posted : February 5, 2015 8:20 am

dmishler

(@dmishler)

Posts: 44

Trusted Member

We use Patient Prompt for our reminder service. It's worked out fairly well.

Posted : February 5, 2015 8:26 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Patient Prompt here too.

Posted : February 6, 2015 8:02 am

Marketing Committee

(@marketing_committee)

Posts: 358

Reputable Member

We have used both Televox and Callpointe. Good experiences with both.

Posted : February 17, 2015 9:26 am

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