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We are looking to source a new vendor to do appointment reminder calls. What are the reasons you chose your current vendor? What has your experience been both good or bad? What has the turn around time been for changes (i.e. Provider addition/deletions, location moves, message changes, etc.)?
Posted : March 23, 2016 3:42 am
We used Televox for many years and just switched to Vital Interactions. We are not live yet but so far the set up has been easy. More choices with Vital and they automatically send surveys to the patients after the visit which was important to us.
Posted : March 23, 2016 4:02 am
We just signed up with EZ Reminder. Text or voice messages from PM or EMR.
Posted : March 23, 2016 5:24 am
I would like to join this thread because we currently use Call point and I am not sure it is meeting our needs
Posted : March 23, 2016 6:23 am
We use HealthGrid. We are using them for Mobile Check-in with a reminder 72 hours before the appointment. Also, when the patient arrives tot he clinic, they can check-in via an ipad, if they did not check-in via Mobile. We also do PHQ2 and PHQ9 screening through there platform as well.
Posted : March 28, 2016 6:53 am
You should check out RELATIENT. If you text the word HEALTH to 61234 you can interact with our system. We have the best platform for unlimited calls, texts and emails to help drive patient behavior and get your no-show rates to the lowest possible levels.
You can reach me at [email protected].
Posted : August 8, 2016 11:31 am
