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Topic starter
We have had several users complain they never received a routed document from another user. The users routing the documents swear they routed the document to the correct person. I can't find a way to track the document to see if it was actually routed, or removed form the users desktop.
Does anyone know if there is a way to audit notes that where routed to a user, or if it was removed from a desktop?
Could this be a system issue?
Posted : October 1, 2016 2:18 am
I am not aware of a way to track the routing of documents.
Steph B.
Posted : October 4, 2016 7:43 am
You can find routing information as long as the document has not been signed.
Look at the DOCROUTE table.
Posted : October 4, 2016 5:52 pm
CPS does not appear to audit routing but as Jonathan stated the information is in the DOCROUTE table. Note that if the recipient removes it from their desktop the row is deleted from the table. I am actually going to demonstrate this at CHUG in a presentation on "Got Backups? Log Shipping." You can dig through the log files and find the insert and delete for the DOCROUTE table. This is NOT an advertisement for my session and I am not a consultant. Had the same questions from our providers. If you are going to CHUG and interested I will post the time.
Posted : October 5, 2016 12:45 am
I would be interested in your session, what time will it be?
Posted : October 5, 2016 1:17 am
Friday from 11:30 - 12:30
Posted : October 5, 2016 1:21 am
Fortunately we haven't had to audit document routing yet. I want to say that I'm shocked that GE overlooks document activity in audit logs, but frankly I'm not...at all.
Posted : October 5, 2016 1:45 am
Unfortunately, I cannot make it to CHUG this year, but I am interesting in what log files have the information on inserts and deletes from the DOCROUTE table, so I would appreciate it if you could send that information to me. I also understand if you would rather wait until after you present it at CHUG.
Posted : October 5, 2016 3:01 am
Topic starter
I'm going to CHUG, and would like to know the time. Thanks
Posted : October 5, 2016 4:17 am
As an aside the this I've been known to do restores to my test server (We have had some pretty wild excuses on why something didn't get done in a timely manner by a staff member) before to see where a document was at. We do full backups nightly and log backups every 5 minutes. Every time the document was exactly where it was supposed to be or it was incorrectly misrouted by the user and that user took time to get to it then routed it back to where it was suppose to go.
I would agree there needs to be some auditing on this since every time something "happens" people blame the EMR for loosing the flag even though every time I've looked into it the user was making an excuse for themselves or it was user error.
Posted : October 5, 2016 6:19 am
