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Topic starter
Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]
Posted : February 5, 2014 12:34 am
angelahunsberger said:
Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]
We use Callpointe. I can give you an opinion from the IT perspective. It is great. Seems to be rock solid as far as getting the appointment information to them. Their support is great when we upgrade CPS and need their help.
From what I have heard I think it works great from the managers' perspectives. I have heard some complaints but they would be complaints that would occur with any service. The one complaint which was addressed was a mixup where patients were called more than once but we were scrambling and moving some doctors appointments around per their request and I think we confused the system. I don't recall if they are working on a texting capability or not but that would be the next cool thing that patients would like to see.
Mike Zavolas
Tallahassee Neurological Clinic
Posted : February 11, 2014 12:17 am
Topic starter
This is very helpful. Thank you!
Posted : February 11, 2014 12:31 am
angelahunsberger said:
Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]
We use VoiceNT and have been for quite a few years. We run a report and import the data into this system.
Posted : February 14, 2014 3:16 pm
Our office uses PhoneTree and we have had good luck with them so far 
Posted : February 25, 2014 3:53 am
