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Automated Appointment Reminders - WHO do you use?

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Last Post by Anonymous 11 years ago

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angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

Topic starter

Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]

Posted : February 5, 2014 12:34 am

tnc

(@tnc)

Posts: 517

Honorable Member

angelahunsberger said:

Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]

We use Callpointe. I can give you an opinion from the IT perspective. It is great. Seems to be rock solid as far as getting the appointment information to them. Their support is great when we upgrade CPS and need their help.

From what I have heard I think it works great from the managers' perspectives. I have heard some complaints but they would be complaints that would occur with any service. The one complaint which was addressed was a mixup where patients were called more than once but we were scrambling and moving some doctors appointments around per their request and I think we confused the system. I don't recall if they are working on a texting capability or not but that would be the next cool thing that patients would like to see.

Mike Zavolas

Tallahassee Neurological Clinic

Posted : February 11, 2014 12:17 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

Topic starter

This is very helpful. Thank you!

Posted : February 11, 2014 12:31 am

sblanchard

(@sblanchard)

Posts: 4

Active Member

angelahunsberger said:

Hi CHUG, I'm interested in hearing about your automated appointment reminders. WHO is your vendor? What do you like and dislike? I'm interested in hearing from users who have had the solution for at least 6 months plus. Thanks!! [email protected]

We use VoiceNT and have been for quite a few years. We run a report and import the data into this system.

Posted : February 14, 2014 3:16 pm

Anonymous

(@Anonymous)

Posts: 0

New Member Guest

Our office uses PhoneTree and we have had good luck with them so far Laugh

Posted : February 25, 2014 3:53 am

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