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Topic starter
We have both a physical address and a P.O. Box pay-to-address. Can you please share with me which address appears in Box 33 of your CMS 1500 v2.12 form? My billing department is telling me box 33 must contain the physical address on the claim forms and that it did prior to our SP10 install. Post SP10 install that box contains our P.O. Box address and they tell me our claims are going to be denied. GE tells me there isn't a way to change box 33 to our physical address when there is a P.O. Box in the pay-to-address. The Crystal report shows that the CMS form is pulling from the pay-to-address. My billing department tells me that changing the pay-to-address to our physical address will cause another set of problems. I'm at my wits end. Any input would be appreciated.
Posted : September 10, 2015 10:45 pm
We have physical address and p.o.box for pay to address under our company. Our claims has p.o.box in box 33 for past 2 years. We have no issue with claims. Payers sends payment to What ever is in Box 33. Hope this helps!
Posted : September 11, 2015 3:56 am
we upgraded to 12.10 last weekend but thanks to this I realized we didn't have the right V0212 loaded, I just updated it and things are working fine for us. We have physical location in box 32 and pay to in 33, this is how it has been for us since we added a pay to address.
Hilary
Posted : September 11, 2015 4:01 am
Topic starter
Hilary, Your pay to address is a P.O. Box?
Posted : September 11, 2015 6:17 am
We have always had the pay to address in box 33. I hope that helps you out. We have never sent the physical address in 33 unless it is the same as the pay to. Good luck!!!
Posted : September 11, 2015 8:18 am
Topic starter
Thank you everyone for your reassuring posts. It turns out our billing department was mistaken in what they thought was going on with Box 33. With the help of some very patient GE folks we got it figured out. I want to make sure everyone knows that the SP10 install did NOT cause any problems with our CMS1500 forms.
Posted : September 13, 2015 8:56 am
It has caused a problem with ours. When we have a settings row on the provider's Identification tab set up for them to file as an individual for the payer, instead of the provider's name, it is now populating with either the company name from the pay-to address settings (if the company on the ticket is set to file Facility) or the provider's organization field (if the company on the ticket is set to file Professional).
Posted : September 15, 2015 5:44 am
