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CPS 12.0.11 Issues, need your help!

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Last Post by gpincomb 9 years ago

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georgea

(@georgea)

Posts: 76

Estimable Member

Topic starter

Hi, we recently upgraded to CPS 12.0.11 and have had a slue of issues we did not have while on CPS 11.1. I have listed them below any assistance or configuration help would be greatly appreciated.

1. Flags: When opening up a flag from the chart desktop it does not always open the patients chart.

2. Directives: When opening up document from chart desktkop the directives will flash quickly to the background and remain there, the end user will have to go find the directive window, close it then locate the document on the toolbar and open it.

3. Secure messaging: When trying to send to a new patient the find patient window will flash to the background, hiding the window, the end user will try to click on New Message --> Pateint and the window wills not come to the foreground, rather remains in the background not allowing the end user to find a patient.

4. New Document: When click on new document from a patient chart the provider list stops at "Mo" for us and has no other providers after that. *Must be a limitation somewhere*

5. VFE Forms: Some of our forms do not display the entire form, some are cut off on the bottom half.

Thanks!

George

Posted : December 30, 2015 10:10 am

JBell

(@jbell)

Posts: 285

Honorable Member

I don't have an answer for all your issues, but I do know that #4 is correctable by a script that we found on CHUG. It is limiting the number of items that load in lists to "speed" things up. I don't know exactly where it is but I know it is here on CHUG somewhere.

thanks!

Posted : December 30, 2015 10:30 am

lkeith

(@lkeith)

Posts: 457

Honorable Member

1. Flags - we saw this start happening with, I believe, SP 10. We have found that after you click the open button, if the chart doesn't open, you can click on the Chart button and it will take you to the chart.

4. New document - we found this issue not only with Encounter type drop down list but also if you are sending a flag/document to someone the drop down list there cut off as well. I found this post on Chug that fixed these issues as well.

We had the same issue with our user drop downs, as well as our Appt book drop downs. The limit was set to 200. We opened a ticket with GE, and were able to get it resolved today with their help. It's a simple change to the mlsetvar.txt file in the Centricity EMR directory. Scroll down to the bottom of the file (see below for the variable name), and change the Value from 200 to the number of users that you'd like to show in your drop downs. Variable: _LL_CAPPED_COMBO_MAXIMUM Type: Long Value: 200 We were told that this limit was created to help with performance, but we're not noticing any issues after changing the value to 5000. Hope this helps.

The other items you listed we have not ran across yet (knock on wood).

Posted : December 30, 2015 10:31 am

BrianAPHN

(@brianaphn)

Posts: 106

Estimable Member

2. Depending where the document is on the list, I believe the end user is mult-clicking the document that is on hold. Even though the screen is still showing the desktop the cursor is looking pass it to the next screen, and the mult-click is hitting the blue bar for Directives and is launching it to full screen. Try less clicking or the open button to see if that resolves your issue.

Posted : December 30, 2015 10:51 am

gpincomb

(@gpincomb)

Posts: 278

Reputable Member

I agree with Linda on the mlsetvar.txt file, we changed ours to 1000 and now all of our Providers show up. This involved any dropdown list that GE uses for Providers, including Flags, Routing Documents, and the Medication Administration form.

In regards to VFE, we had a couple of odd things happening with a couple of our VFE forms, not your specific issue though. I just simply opened them up in VFE and re-saved them against CPS12.0 SP11 and re-imported them into out CPS and the issues went away, so I suggest trying that. If that doesn't work, have you reached out to Logical Innovations to see if they have any idea as to what is happening.

Posted : December 31, 2015 5:21 am

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