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Hey all! My clinic has recently upgraded to CPS 12.0.3. I have 1 provider using Dragon Naturally Speaking 12, and when we upgraded CPS, it began crashing out whenever Dragon was running. After talking to various people, we purchased a copy of Dragon Medical Practice Edition 2. However, even with DMPE2 installed cleanly, her CPS still crashes when attempting to open the charting module. It crashes in the same exact place: When she opens an encounter that has forms created by Visual Form Editor.
Has anyone else experienced this? I've heard from lots of people that DMPE2 is supposed to work with CPS12, and any problems are just small ones, not anything that would make the client crash. We are using Fat clients on Windows 7 64-bit, with 4GB of ram.
Any help would be greatly appreciated. Thanks!
Posted : September 25, 2014 8:05 am
Topic starter
I just wanted to come in by and do a little update on this post. After some extensive testing, it seems that it's the fact that we are marking the encounter with a Confidentiality Type. As long as it is marked as "Normal", the encounter and forms inside it work fine. As soon as we mark the encounter with a Confidentiality Type, CPS 12 crashes with Dragon running.
The problem is we NEED to mark some of them with a Confidentiality Type because of the type of information that is being inserted. So not have them marked as confidential is not possible.
As always, any help or insights are much appreciated. Thanks!
Posted : September 26, 2014 5:43 am
Is there an error message associated with the crash? If you haven't enabled log files for this user, I would recommend that. Go to Administration and in the User Preferences you'll find a checkbox reading "Write log files to local workstation." That might help you catch the error and get some more information to work with.
Posted : September 26, 2014 5:47 am
When using Dragon Medical Practice Edition 2 a PC with 4GB of ram is really somewhat underpowered. We recommend an i7 64-bit version of Windows 7, 8 or 10 with minimally 8 Gb of RAM. If this is a new computer, we additionally recommend 16 Gb of RAM for upcoming technology. New computer RAM is relatively inexpensive. The actual speed of the processor is not important but the amount of cache plays a significant role. A wealth of knowledge can be found on this computer forum regarding specifically PC use with Dragon and Dragon Medical https://www.knowbrainer.com/forums/forum/searchresults.cfm
Tom Hamilton, KnowBrainer.com
Nuance Gold Certified
[email protected] 615-884-4558
Posted : February 29, 2016 6:45 am
