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I have an odd workflow question. We often have a front desk person updating registration the same time a nurse is trying to add a pharmacy to that same patient in registration. My “best practices” brain says you just need to wait your turn but our staff here has been taught previously that if you are in a registration that is locked by another user and you need to make a change that you can go ahead and do this and then click ‘Ctl + S’ to save it even if it is locked.
Very similar to joining visits ‘in progress’ in the chart, I want to say that this should not be a common practice because you are updating the same tables in the DB but apparently some people have been doing this since the beginning of our implementation and were taught this during roll out.
- Am I wrong in thinking this is a bad idea?
- If you don’t allow this at your practice, how do you maneuver the locked registrations?
TThanks!
Posted : January 24, 2020 3:03 am
I tell them to wait.
Posted : January 24, 2020 3:18 am
We wait. If someone left a registration open in error, and forgot to close out, they just ask the other person if they are done and can close it. No one makes changes if anyone else is in it. I don't believe that anyone here is ever in registration for very long (unless they forgot and left it open), so it's typically a matter of waiting a few seconds and then taking your turn.
Posted : January 24, 2020 8:11 am
