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Do your patients stop and actually "Check Out"? What is your process

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Last Post by angelahunsberger 12 years ago

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angelahunsberger

(@angelahunsberger)

Posts: 290

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Topic starter

Our providers walk the patients to check out so we generally don't have an issue with them bailing. We are a specialty office so we don't have preventative visits so all copays are collected before they are even seen.

Posted : October 26, 2012 6:04 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

Topic starter

Hi CHUG,

Just looking for scenarios and ideas of how other offices do things regarding patient check out.

Typically, the patient stops at the checkout desk to schedule any follow up, tests, or referrals. You can give the patient information or access to your patient portal and hand them the visit summary. The staff then changes the status of the patient appointment to Completed in PM when the patient leaves.

Is your flow different than that? One office gives the patient a "Yellow Card" when they arrive and instruct them to hand over the card at "Check Out". They feel giving the patietn something to give back ensures they stop at the check out desk before leaving the building.

Do you do something similar? What are your challenges? Do you then collect copays if a preventative visit turns into an office visit?

Again, no right or wrong way, just interested in how you do things.

Posted : October 26, 2012 6:04 am

angelahunsberger

(@angelahunsberger)

Posts: 290

Reputable Member

Topic starter

Thank you for your response Chris. Do any other offices have any insight? What is your check out process?

Hi CHUG,

Just looking for scenarios and ideas of how other offices do things regarding patient check out.

Typically, the patient stops at the checkout desk to schedule any follow up, tests, or referrals. You can give the patient information or access to your patient portal and hand them the visit summary. The staff then changes the status of the patient appointment to Completed in PM when the patient leaves.

Is your flow different than that? One office gives the patient a "Yellow Card" when they arrive and instruct them to hand over the card at "Check Out". They feel giving the patietn something to give back ensures they stop at the check out desk before leaving the building.

Do you do something similar? What are your challenges? Do you then collect copays if a preventative visit turns into an office visit?

Again, no right or wrong way, just interested in how you do things.

Posted : November 5, 2012 5:50 am

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