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EMR 9.8.7 upgrade issues

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Last Post by jamesedward 10 years ago

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mhenry

(@mhenry)

Posts: 17

Eminent Member

Topic starter

I just completed the upgrade to service pack 7 but cannot get the application to launch. Anyone out there that has been through this that can offer some insight please?

thanks, Marcia

Posted : December 31, 2014 9:04 pm

ronmoses

(@ronmoses)

Posts: 158

Estimable Member

Can you be more specific as to what happens when you try to launch the application? Are there any messages, etc?

Posted : January 1, 2015 2:06 am

mhenry

(@mhenry)

Posts: 17

Eminent Member

Topic starter

Hi,

Thanks for answering - applying the service pack over New Year's eve is not a good idea for GE support but the best time for our clinics and physicians.

Yes, what happened was the service pack installed without issues. I could not launch the application because when I added the text to the jobs.txt file the upgrade of the client crashed each time I would launch it with the following error:

Unhandled exception caught in ExceptionAttacher.cpp - AfxWinMain.
Error occurred at 1/1/2015 03:12:14.

I uninstalled the client and removed the last entry to the jobs.txt file that I had added from the instructions for the service pack and then reinstalled successfully. I am not sure why this happened but I was able to update the 45 Xenapp server clients without problems

I also noticed that the JBOSS did not update smoothly. Initially, I uninstalled the JBOSS application and then did the update per the instructions for updating JBOSS on a separate server. On the first run through, the server rebooted after the JBOSS install (I did not select "NO" to reboot - big mistake), I installed the Service Layer. I believe this caused the JBOSS to fail to begin with however, when I uninstalled and reinstalled JBOSS and the Service Layer it continued to fail. Luckily, after installing Service pack 7, I backed up the Service Layer folder before going forward with the JBOSS installation. Having failed at getting JBOSS to worked several times, I deleted the Service Layer folder and copied over the one I had saved to the CentricityStaging directory and was successful with JBOSS finally.

I find the instructions for these service packs woefully inadequate but I managed to get through it.

thanks,

Marcia

Posted : January 1, 2015 8:00 am

petemarkey

(@petemarkey)

Posts: 373

Honorable Member

Having to have JBOSS now for the application now as a requirement is horrible, and can't believe they have designed the architecture this way. Its the worst of both worlds, having to support a fully thick client and a application service layer with GUI components in it. its laughable really.

But the real reason for my comment is, to make sure you have a tool, like baretail (on windows) to tail the logs of the JBOSS server logs so you can accurately determine when the JBOSS server is started and stopped.

I have dealt with numerous people who just stop the service, and IF the service stops normally assume JBOSS is completely stopped, which is hardly ever accurate.

Posted : January 5, 2015 6:38 am

jamesedward

(@jamesedward)

Posts: 257

Reputable Member

We applied to SP7 onto two systems this past weekend. One from SP3 and another from SP6. No particular issues occurred during the upgrade.

Posted : January 21, 2015 4:14 am

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