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EMR Oracle - June Full Update

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Last Post by jamesedward 11 years ago

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jamesedward

(@jamesedward)

Posts: 257

Reputable Member

Topic starter

Having slowness issues after installing June Full monthly update and rebooting servers over the weekend. Anyone else experience anything like that?

Been working with GE support on Oracle troubleshooting, but no slam dunks yet. Certainly could be environment based but nothing jumping out.

Citrix, Win2008 R2...

Jim Eppright

[email protected]

Posted : July 16, 2013 5:15 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Nothing like that here - we installed it on the 10th and haven't noticed anything unusual. Same night we do Microsoft patches. EMR 9.5 SP4

Posted : July 16, 2013 7:41 am

Conda

(@crobinson)

Posts: 255

Reputable Member

We were having some minor issues but found out it was because as well it was some windows updates going on at the same time

Posted : July 16, 2013 9:32 pm

Settlement

(@settlement)

Posts: 18

Eminent Member

Thanks for your responses...

@ James Edward- That's a bummer Confused . We too are on the same environment... Did you also apply SP4?

@DavidShower: Are you on Citrix, Win2008 R2?

I will hold off until I hear more. Kindly keep us posted.

Regards,

Settlement

Posted : July 29, 2013 11:32 pm

DavidShower

(@davidshower)

Posts: 1255

Noble Member

Citrix 6.1, 2008 R2 EMR 9.5 Service Pack 4

Posted : July 29, 2013 11:36 pm

jamesedward

(@jamesedward)

Posts: 257

Reputable Member

Topic starter

GE has been working with us on this since the beginning. We troubleshoot various things each day we even re-installed the KB a few nights ago. Random variable slowness/hourglasses still appears throughout the system.

As of now, there's nothing proven to indicate KB was the cause as the EMR server was rebooted at the same time as the KB. Still could just as easily be some variable piece of hardware somewhere.

EMR platform is on SP3.1.1 rather than SP4.

We've got two separate EMR databases and the second has not had the same issues.

Waiting to see if last night's steps had any impact!

Jim

Posted : July 31, 2013 9:21 pm

Settlement

(@settlement)

Posts: 18

Eminent Member

Thank you for the information provided. Your feedback is greatly appreciated!

Posted : August 2, 2013 2:28 am

jjordet

(@jjordet)

Posts: 545

Honorable Member

Just sent GE a high priority email this morning. Since I applied the June KB last week, the system has been generating hundreds of log files, filling up the drive. Our DBA noticed a med table was set to read-only, causing the messages being sent to the log files. Impatiently waiting to hear back from GE.

Posted : August 2, 2013 4:27 am

DavidShower

(@davidshower)

Posts: 1255

Noble Member

What kind of log files are you talking about? Database archive log files or some other log file?

Posted : August 2, 2013 4:40 am

jjordet

(@jjordet)

Posts: 545

Honorable Member

Not sure...that's the DBA's area, but I seem to be the one who always has to contact GE when there's an issue.

Posted : August 2, 2013 5:02 am

jamesedward

(@jamesedward)

Posts: 257

Reputable Member

Topic starter

FYI, we got back to 'normal' this weekend after tweaking many things over several weeks.

1. Updated server HP disk-drive firmware. On the Oracle AWRs, disk response was showing as delayed (>single-digit ms). Also updated server OS on Windows 2008 to SP1. Three reboots.

2. Updated various Oracle settings, most-recently shared pool reserved size.

3. Dropped some old unused indexes, which had remained from prior releases.

Most likely, the firmware or reboots 'reset' the disks to a more normal state, even if it didn't necessarily change the hardware or plugs. Secondly, the Oracle settings helped with memory management.

Posted : August 6, 2013 1:20 am

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