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Topic starter
Hello,
I was wondering if there are any users using e-fax that receive heavy amounts of fax. We are currently using regular, physical fax machines, and receive approximately 12000 faxes per month. These faxes are then manually sorted, patient's demographics manually written on the fax, and scanned into a folder for Indexing Client to index to the emr. We are looking to move towards e-fax, but it seems like a hurdle. Would look to see what other's workflows are and give me some ideas.
Sending out fax seems easy, but the difficult part seems to be receiving and sorting.
Posted : May 21, 2019 7:45 am
Faxcom/Biscom integrates with CPS for outbound and you can set up a work flow for inbound or send all to Indxlogic and handle the fall out with their client.
Posted : May 21, 2019 7:56 am
All of our inbound faxes are forwarded from the physical fax machines to a folder on our network. The folder is linked to the Indexing Client, where someone can mange, edit, delete, index to chart etc.
Also from our Biscom we have inbound faxes that are also sent to a folder on the network and managed through the Indexing Client.
Posted : May 21, 2019 8:45 am
We use a feature of our phone system for inbound faxes because we only have a 2 port Faxcom device. All of our inbound faxes are processed as email so the appropriate staff can import the pdf into document management. We use Asterisk for our phone system. It is free and you could probably utilize it for faxing only and integrate it with your phone system. It is not for the faint of heart to configure the free/open source version but there are many commercial VOIP systems which are based on Asterisk. The feature to do fax to email is called "Hylafax" and is likely available from commercial Asterisk/VOIP vendors like Fonality, Pbx in a flash and others.
We have likely saved many sheets of paper by doing this but there are still some people who think they automatically need to print out every electronic fax.
Posted : May 22, 2019 1:50 am
Topic starter
Thank you for your suggestion. Yes, there are still people who think they need to print out every fax, and this may be a workflow problem on our end. Just wondering how other people are using E-fax when receiving faxes. For example, you receive 2000 faxes in one day. Now you have a folder with 2000 PDFs, one PDF may contain 100 pages containing 20 different patient's images, and then another PDF is simply one patient's information. How do you go about properly and quickly sorting these and indexing to the appropriate patient's chart?
Posted : May 22, 2019 3:52 am
