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The fax server that we have been using for quite some time has left this earth to fax from greener pasuters. We currently use Biscom for this feature and I was wondering what some other option may be for faxing services. Since we have to make the switch, might as well research all of the options.
Posted : July 31, 2015 9:42 am
Opened a ticket in February of this year, the response was "We only support the BISCOM faxing solution.".
We will be replacing our older one soon with another Biscom fax server.
Posted : August 3, 2015 4:36 am
We use BISCOM for outbound faxing which is nice because it integrates nicely with EMR. We have 4 dedicated phone lines on it and they are always busy. In certain places in EMR you can not specify your own fax number if the number is not already in the directory. In those cases we use a different fax server called Opentext Rightfax which handles all of the inbound and some outbound for us. The disadvantage of using it in EMR is that the fax is not automatically documented for you in the chart.
Posted : August 4, 2015 5:01 am
If I were researching new fax servers I would look closely at faxback. I company I used to work for ended up implementing it and they loved it. They have a fax over ip (FoIP) solution that allows you to put ATA's (think VoIP phone lines) out at your physical fax machines for outbound (or inbound if you want them to print) faxes which allows you to digitize the outbound faxes and save them along with the inbound.
Posted : August 4, 2015 5:06 am
Our old Biscom Server finally died at the end of last year. We replaced it with another Biscom fax server. We only use the Biscom for anything outbound from the EMR. We have some ancient proprietary fax server that handles inbound faxing and routes it to our Kryptic DocuTrak server for processing. I wish we would have combined everything into one fax server. Biscom is best for the EMR though.
Posted : August 4, 2015 10:43 am
We use biscom as well for both outbound and inbound faxing.
Posted : August 15, 2015 6:32 pm
